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Data / Consumer complaints / Money transfer, virtual currency, or money service

Money transfer, virtual currency, or money service: 136,483 CFPB complaints in the last 3 years, by company

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

The CFPB database lists 136,483 consumer complaints about money transfer, virtual currency, or money service in the three years to November 6, 2026, against 695 companies. Block, Inc. has the largest count, 53,439, which is 39.2% of the product's complaints. Companies responded on time to 98.4% of them, and 7.9% closed with monetary or other relief. A count is not a rate: a company with more customers draws more complaints.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 136,483Complaints, last 3 years
  • 695Companies
  • 98.4%Responded on time
  • 7.9%Closed with relief
  • Nov 6, 2026Latest received

Companies by complaints

Ranked by the number of complaints, with each company's share of this product's complaints. Counts only: a larger company can draw more complaints.

CompanyComplaintsShareResponded on timeClosed with relief
Block, Inc.53,43939.2%98.9%0.1%
Early Warning Services, LLC20,79815.2%100%0%
Paypal Holdings, Inc17,65812.9%99.9%34.6%
JPMorgan Chase & Co.5,0963.7%100%5.3%
Wells Fargo & Company4,1783.1%100%7.9%
Bank of America, National Association3,8852.8%99.6%22.2%
Chime Financial Inc3,5632.6%100%5%
Coinbase, Inc.3,1202.3%99.1%25.6%
Robinhood Markets Inc.2,1321.6%89.1%0%
Western Union Company, the1,2550.9%100%0.6%
TransferWise Ltd1,1440.8%94.8%11.8%
Citibank, N.A.1,1160.8%99.9%18.8%
Capital One Financial Corporation9200.7%100%8.5%
Navy Federal Credit Union7750.6%100%19.7%
Winklevoss Exchange LLC7070.5%99.3%0%
Foris DAX, Inc.6540.5%98.6%0.9%
PNC Bank N.A.6520.5%100%6.1%
Moneygram Payment Systems Worldwide Inc6360.5%100%29.4%
Remitly, Inc.6210.5%98.9%0%
Truist Financial Corporation5970.4%99.8%7.2%
Payward Ventures Inc. dba Kraken5510.4%99.3%0%
U.S. Bancorp5380.4%100%16.9%
SoFi Technologies, Inc.4870.4%100%6.2%
TD Bank US Holding Company4850.4%100%27.6%
United Services Automobile Association3890.3%100%9.8%
Meta Payments Inc.3240.2%98.1%8%
TClub Inc3010.2%13.3%0%
Google Compare Credit Cards Inc.2860.2%88.1%0.3%
Citizens Financial Group, Inc.2800.2%100%13.6%
Blockchain.com, Inc.2710.2%96.3%0%
Skrill USA, Inc.2520.2%97.6%0%
Fifth Third Financial Corporation2500.2%100%6%
Ally Financial Inc.2410.2%100%29%
Sigue Corp.2240.2%57.6%0%
Synchrony Financial2180.2%98.2%19.7%
Discover Bank2140.2%100%28%
Huntington National Bank, the2120.2%100%23.6%
Fiserv Finxact Core2030.1%100%4.4%
Chime Inc.1950.1%81.5%30.8%
Goldman Sachs Bank USA1780.1%100%8.4%
Ria Envia, LLC1700.1%89.4%0%
BMO Bank National Association1690.1%100%20.1%
Klarna AB1680.1%88.7%7.7%
Credit Karma, LLC1580.1%96.2%38%
American Express Company1540.1%98.1%23.4%
WorldRemit Corp.1500.1%76.7%25.3%
TapTap Send Inc.1450.1%97.9%31.7%
Santander Holdings USA, Inc.1260.1%100%3.2%
Bank of New York Mellon Corporation, the1250.1%93.6%0%
Regions Financial Corporation1220.1%100%19.7%
BAM Management US Holdings Inc.1210.1%77.7%0%
Revolut Technologies Inc.1170.1%100%11.1%
FinCo Services Inc DBA Current1160.1%84.5%7.8%
MoneyLion Inc.1120.1%99.1%21.4%
HSBC North America Holdings Inc.1080.1%100%5.6%
Mercari, Inc.1070.1%100%0%
Keycorp1030.1%100%20.4%
Affirm Holdings, Inc980.1%100%0%
Albert Corporation940.1%100%0%
DailyPay, Inc920.1%96.7%2.2%
Charles Schwab Corporation, the910.1%100%2.2%
M&T Bank Corporation820.1%100%19.5%
Abra770.1%26%0%
Netspend Corporation760.1%96.1%0%
Comerica750.1%100%41.3%
Dave Operating, LLC690.1%98.6%0%
Global Tel*Link Corporation660.1%95.5%13.6%
Newport Intermediate Inc.660.1%98.5%0%
DApps Platform, Inc.650.1%33.8%1.5%
Bitstamp USA, Inc.620.1%4.8%0%
Airtm Inc.590.1%62.7%0%
Heartland Payment Systems Inc530.1%100%0%
PLS Group, Inc530.1%100%20.8%
Bill.Com, LLC510.1%100%3.9%
Branch Messenger, Inc.510.1%100%0%
Sezzle Inc.500.1%96%0%
Experian Information Solutions Inc.490.1%100%22.4%
Mercury Technologies, Inc.480.1%100%6.2%
ADP Inc.470.1%93.6%0%
Coinme Holdings, Inc.470.1%100%2.1%
Ingo Money, Inc.470.1%93.6%0%
eToro USA LLC460.1%91.3%0%
First Citizens Bancshares, Inc.450.1%100%6.7%
Flexible Finance, Inc.430.1%100%0%
John C. Heath, Attorney at Law, PLLC430.1%93%0%
Webster Bank, National Association420.1%100%4.8%
Okx Inc.410.1%100%0%
Zions Bancorporation400.1%100%5%
Pentagon Federal Credit Union390.1%100%20.5%
Paysend US LLC390.1%89.7%5.1%
New York Community Bancorp Inc380.1%100%0%
Optum Bank, Inc.370.1%100%0%
Conduent Incorporated360.1%44.4%0%
HoldCo LLC360.1%80.6%8.3%
Securus J Holdings, LLC360.1%100%2.8%
Bilt Technologies, Inc.350.1%82.9%8.6%
Xoom Corporation350.1%100%22.9%
Relay Financial (US), Corp.340.1%58.8%5.9%
Barclays Bank Delaware330.1%100%3%
Certegy Holdings, LLC330.1%100%0%

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202638,25428%
12 months to Nov 6, 202582,22960.2%
12 months to Nov 6, 202416,00011.7%

Issues

IssueComplaintsShare
Other transaction problem62,37445.7%
Fraud or scam27,96820.5%
Unauthorized transactions or other transaction problem13,76310.1%
Trouble accessing funds in your mobile or digital wallet8,1246%
Money was not available when promised6,6804.9%
Managing, opening, or closing your mobile wallet account4,8953.6%
Other service problem3,5642.6%
Confusing or missing disclosures3,1082.3%
Unexpected or other fees1,4881.1%
Problem with customer service1,4671.1%
Wrong amount charged or received9730.7%
Lost or stolen money order6970.5%
Confusing or misleading advertising or marketing6750.5%
Problem adding money4510.3%
Overdraft, savings, or rewards features1800.1%
Incorrect exchange rate760.1%

Sub-products

Sub-productComplaintsShare
Domestic (US) money transfer70,25351.5%
Mobile or digital wallet41,19830.2%
Virtual currency13,1849.7%
International money transfer7,1345.2%
Money order, traveler's check or cashier's check2,6291.9%
Check cashing service1,3141%
Foreign currency exchange7710.6%

How companies responded

Company responseComplaintsShare
Closed with explanation124,34491.1%
Closed with monetary relief6,3874.7%
Closed with non-monetary relief4,3603.2%
In progress1,0490.8%
Untimely response3430.3%

States

StateComplaintsShare
California15,04711%
Texas13,78110.1%
Florida11,1618.2%
New York8,8956.5%
Illinois8,2706.1%
Georgia7,6855.6%
North Carolina4,7893.5%
Pennsylvania4,2133.1%
New Jersey3,8212.8%
Michigan3,7842.8%
Ohio3,5932.6%
Virginia3,5252.6%
South Carolina2,9992.2%
Maryland2,8822.1%
Tennessee2,8612.1%
Alabama2,5011.8%
Arizona2,3931.8%
Louisiana2,2601.7%
Indiana2,2421.6%
Washington2,1281.6%
Missouri1,9731.4%
Massachusetts1,9481.4%
Mississippi1,7871.3%
Nevada1,7291.3%
Colorado1,7031.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedCompanyIssueCompany responseSource
November 6, 2026Ally Financial Inc.Lost or stolen money orderIn progressconsumerfinance.gov
November 6, 2026Bank of America, National AssociationMoney was not available when promisedIn progressconsumerfinance.gov
November 6, 2026Block, Inc.Other transaction problemClosed with explanationconsumerfinance.gov
November 5, 2026TransferWise LtdFraud or scamClosed with explanationconsumerfinance.gov
November 5, 2026Block, Inc.Managing, opening, or closing your mobile wallet accountIn progressconsumerfinance.gov
November 5, 2026TransferWise LtdFraud or scamClosed with explanationconsumerfinance.gov
November 5, 2026Block, Inc.Overdraft, savings, or rewards featuresIn progressconsumerfinance.gov
November 5, 2026PNC Bank N.A.Managing, opening, or closing your mobile wallet accountIn progressconsumerfinance.gov
November 5, 2026Fiserv Finxact CoreOther transaction problemIn progressconsumerfinance.gov
November 5, 2026Foris DAX, Inc.Fraud or scamIn progressconsumerfinance.gov
November 5, 2026Foris DAX, Inc.Fraud or scamIn progressconsumerfinance.gov
November 5, 2026Block, Inc.Money was not available when promisedClosed with explanationconsumerfinance.gov
November 4, 2026Ally Financial Inc.Fraud or scamIn progressconsumerfinance.gov
November 4, 2026Google Compare Credit Cards Inc.Fraud or scamClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Money was not available when promisedClosed with explanationconsumerfinance.gov
November 4, 2026Foris DAX, Inc.Fraud or scamIn progressconsumerfinance.gov
November 4, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 4, 2026Western Union Company, theFraud or scamClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Fraud or scamClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Managing, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
November 4, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 3, 2026Santander Holdings USA, Inc.Fraud or scamIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Fraud or scamIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Managing, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 3, 2026Western Union Company, theFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Other transaction problemIn progressconsumerfinance.gov
November 3, 2026Bank of America, National AssociationUnexpected or other feesIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Fraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Unexpected or other feesIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Managing, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
November 3, 2026Western Union Company, theLost or stolen money orderClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Fraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Other service problemClosed with explanationconsumerfinance.gov
November 3, 2026Block, Inc.Trouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
November 3, 2026Foris DAX, Inc.Unauthorized transactions or other transaction problemIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 3, 2026Navy Federal Credit UnionFraud or scamIn progressconsumerfinance.gov
November 3, 2026Block, Inc.Unauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
November 2, 2026Block, Inc.Fraud or scamClosed with explanationconsumerfinance.gov
November 2, 2026Santander Holdings USA, Inc.Lost or stolen money orderIn progressconsumerfinance.gov
November 2, 2026Block, Inc.Money was not available when promisedClosed with explanationconsumerfinance.gov
November 2, 2026Block, Inc.Other transaction problemClosed with explanationconsumerfinance.gov
November 2, 2026Bill.Com, LLCOther transaction problemIn progressconsumerfinance.gov
November 2, 2026Block, Inc.Managing, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
November 2, 2026Block, Inc.Money was not available when promisedIn progressconsumerfinance.gov
November 2, 2026Block, Inc.Trouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.