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Data / Consumer complaints / Experian Information Solutions Inc. / Money transfer, virtual currency, or money service

Experian Information Solutions Inc.: 49 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Experian Information Solutions Inc. drew 49 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.1% of its 3,995,325 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 22.4% closed with monetary or other relief.

The request: Watch Experian Information Solutions Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 49Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 22.4%Closed with relief
  • Aug 29, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261428.6%
12 months to Nov 6, 20251734.7%
12 months to Nov 6, 20241836.7%

Issues

IssueComplaintsShare
Fraud or scam1734.7%
Other transaction problem1020.4%
Unauthorized transactions or other transaction problem1020.4%
Confusing or misleading advertising or marketing24.1%
Confusing or missing disclosures24.1%
Unexpected or other fees24.1%
Lost or stolen money order12%
Managing, opening, or closing your mobile wallet account12%
Money was not available when promised12%
Other service problem12%
Problem adding money12%
Trouble accessing funds in your mobile or digital wallet12%

How the company responded

Company responseComplaintsShare
Closed with explanation3877.6%
Closed with non-monetary relief714.3%
Closed with monetary relief48.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California612.2%
Georgia612.2%
Florida510.2%
Ohio36.1%
Pennsylvania36.1%
Texas36.1%
Alabama24.1%
Arkansas24.1%
Virginia24.1%
Connecticut12%
Delaware12%
Idaho12%
Illinois12%
Louisiana12%
Massachusetts12%
Maine12%
Michigan12%
Missouri12%
Mississippi12%
North Carolina12%
South Carolina12%
Washington12%
Wisconsin12%
West Virginia12%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 13, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
June 11, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
June 6, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with monetary reliefconsumerfinance.gov
May 7, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with monetary reliefconsumerfinance.gov
March 25, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
March 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 8, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
January 22, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with monetary reliefconsumerfinance.gov
December 21, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 15, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
December 8, 2025Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
December 3, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
November 25, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 8, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 28, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 27, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 14, 2025Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
March 28, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 4, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
February 25, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
February 12, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 12, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
February 7, 2025Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
January 22, 2025Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.