Data / Consumer complaints / Experian Information Solutions Inc.
Experian Information Solutions Inc.: 3,995,325 CFPB consumer complaints in the last 3 years
Experian Information Solutions Inc. drew 3,995,325 consumer complaints in the CFPB database in the three years to November 6, 2026, and 4,687,517 since 2012. The largest group, 3,934,203, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 2,284,971. The company responded on time to 99.9% of the complaints, and 9.1% closed with monetary or other relief.
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Texas
- 3,995,325Complaints, last 3 years
- 4,687,517Complaints, all years
- 99.9%Responded on time
- 9.1%Closed with relief
- 11Products
- Nov 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 1,799,349 |
| 2025 | 1,388,821 |
| 2024 | 754,851 |
| 2023 | 306,868 |
| 2022 | 177,750 |
| 2021 | 40,980 |
| 2020 | 89,220 |
| 2019 | 37,004 |
| 2018 | 29,921 |
| 2017 | 21,736 |
| 2016 | 13,947 |
| 2015 | 10,826 |
| 2014 | 10,245 |
| 2013 | 5,273 |
| 2012 | 726 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 3,934,203 | 98.5% |
| Debt collection | 43,551 | 1.1% |
| Credit card | 15,481 | 0.4% |
| Debt or credit management | 811 | 0.1% |
| Vehicle loan or lease | 445 | 0.1% |
| Checking or savings account | 345 | 0.1% |
| Student loan | 190 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 165 | 0.1% |
| Mortgage | 51 | 0.1% |
| Money transfer, virtual currency, or money service | 49 | 0.1% |
| Prepaid card | 34 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 2,284,971 | 57.2% |
| Improper use of your report | 863,168 | 21.6% |
| Problem with a company's investigation into an existing problem | 770,753 | 19.3% |
| Attempts to collect debt not owed | 21,109 | 0.5% |
| Written notification about debt | 19,248 | 0.5% |
| Unable to get your credit report or credit score | 9,213 | 0.2% |
| Problem with fraud alerts or security freezes | 8,826 | 0.2% |
| Credit monitoring or identity theft protection services | 7,800 | 0.2% |
| Getting a credit card | 2,497 | 0.1% |
| Problem with a company's investigation into an existing issue | 1,836 | 0.1% |
| False statements or representation | 1,664 | 0.1% |
| Took or threatened to take negative or legal action | 1,141 | 0.1% |
| Confusing or missing disclosures | 382 | 0.1% |
| Identity theft protection or other monitoring services | 311 | 0.1% |
| Repossession | 190 | 0.1% |
| Communication tactics | 183 | 0.1% |
| Opening an account | 183 | 0.1% |
| Getting a loan or lease | 161 | 0.1% |
| Advertising and marketing, including promotional offers | 151 | 0.1% |
| Problem with customer service | 140 | 0.1% |
| Didn't provide services promised | 137 | 0.1% |
| Electronic communications | 124 | 0.1% |
| Problem with a purchase shown on your statement | 111 | 0.1% |
| Other features, terms, or problems | 108 | 0.1% |
| Managing an account | 93 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 3,232,775 | 80.9% |
| In progress | 398,337 | 10% |
| Closed with non-monetary relief | 363,864 | 9.1% |
| Closed with monetary relief | 335 | 0.1% |
| Not listed | 13 | 0.1% |
| Untimely response | 1 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 611,204 | 15.3% |
| Florida | 591,964 | 14.8% |
| California | 367,274 | 9.2% |
| Georgia | 304,390 | 7.6% |
| New York | 228,782 | 5.7% |
| Illinois | 170,378 | 4.3% |
| Pennsylvania | 147,511 | 3.7% |
| North Carolina | 138,313 | 3.5% |
| New Jersey | 128,702 | 3.2% |
| Alabama | 108,184 | 2.7% |
| Louisiana | 96,889 | 2.4% |
| South Carolina | 94,432 | 2.4% |
| Maryland | 92,932 | 2.3% |
| Mississippi | 86,317 | 2.2% |
| Michigan | 80,978 | 2% |
| Ohio | 74,760 | 1.9% |
| Virginia | 68,127 | 1.7% |
| Arizona | 60,862 | 1.5% |
| Tennessee | 56,184 | 1.4% |
| Massachusetts | 50,105 | 1.3% |
| Nevada | 49,897 | 1.2% |
| Indiana | 43,628 | 1.1% |
| Missouri | 40,967 | 1% |
| Wisconsin | 28,448 | 0.7% |
| Washington | 27,855 | 0.7% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Debt collection complaints
- Every company with Credit card complaints
- Every company with Debt or credit management complaints
- Consumer complaints in Texas
- Consumer complaints in Florida
- Consumer complaints in California
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.