Data / Consumer complaints / Experian Information Solutions Inc. / Payday loan, title loan, personal loan, or advance loan
Experian Information Solutions Inc.: 165 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Experian Information Solutions Inc. drew 165 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 3,995,325 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 9.1% closed with monetary or other relief.
The request: Watch Experian Information Solutions Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 165Complaints, last 3 years
- 0.1%Share of the company's complaints
- 100.0%Responded on time
- 9.1%Closed with relief
- Oct 22, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 47 | 28.5% |
| 12 months to Nov 6, 2025 | 69 | 41.8% |
| 12 months to Nov 6, 2024 | 49 | 29.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 50 | 30.3% |
| Getting a line of credit | 15 | 9.1% |
| Charged fees or interest you didn't expect | 13 | 7.9% |
| Getting the loan | 13 | 7.9% |
| Problem when making payments | 11 | 6.7% |
| Problem with additional add-on products or services | 11 | 6.7% |
| Received a loan you didn't apply for | 10 | 6.1% |
| Problem with the payoff process at the end of the loan | 9 | 5.5% |
| Improper use of your report | 7 | 4.2% |
| Struggling to pay your loan | 6 | 3.6% |
| Credit monitoring or identity theft protection services | 3 | 1.8% |
| Loan payment wasn't credited to your account | 3 | 1.8% |
| Problems receiving the advance | 3 | 1.8% |
| Can't contact lender or servicer | 2 | 1.2% |
| Credit limit changed | 2 | 1.2% |
| Problem with a company's investigation into an existing problem | 2 | 1.2% |
| Confusing or missing disclosures | 1 | 0.6% |
| Issues with repayment | 1 | 0.6% |
| Problem with fraud alerts or security freezes | 1 | 0.6% |
| Unable to get your credit report or credit score | 1 | 0.6% |
| Unexpected fees | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 142 | 86.1% |
| Closed with non-monetary relief | 15 | 9.1% |
| In progress | 8 | 4.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 23 | 13.9% |
| New York | 23 | 13.9% |
| Florida | 21 | 12.7% |
| Texas | 16 | 9.7% |
| Illinois | 7 | 4.2% |
| Georgia | 6 | 3.6% |
| Ohio | 6 | 3.6% |
| Pennsylvania | 6 | 3.6% |
| North Carolina | 5 | 3% |
| New Jersey | 5 | 3% |
| Massachusetts | 4 | 2.4% |
| Mississippi | 4 | 2.4% |
| South Carolina | 4 | 2.4% |
| Virginia | 4 | 2.4% |
| Arizona | 3 | 1.8% |
| Indiana | 3 | 1.8% |
| Maryland | 3 | 1.8% |
| Michigan | 3 | 1.8% |
| Delaware | 2 | 1.2% |
| Louisiana | 2 | 1.2% |
| Tennessee | 2 | 1.2% |
| Alabama | 1 | 0.6% |
| Arkansas | 1 | 0.6% |
| Colorado | 1 | 0.6% |
| Hawaii | 1 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | In progress | consumerfinance.gov |
| September 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| September 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | In progress | consumerfinance.gov |
| August 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| August 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with non-monetary relief | consumerfinance.gov |
| July 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| July 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| June 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with non-monetary relief | consumerfinance.gov |
| June 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with non-monetary relief | consumerfinance.gov |
| June 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with non-monetary relief | consumerfinance.gov |
| June 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Experian Information Solutions Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.