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Data / Consumer complaints / Experian Information Solutions Inc. / Payday loan, title loan, personal loan, or advance loan

Experian Information Solutions Inc.: 165 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Experian Information Solutions Inc. drew 165 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 3,995,325 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 9.1% closed with monetary or other relief.

The request: Watch Experian Information Solutions Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 165Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 9.1%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264728.5%
12 months to Nov 6, 20256941.8%
12 months to Nov 6, 20244929.7%

Issues

IssueComplaintsShare
Incorrect information on your report5030.3%
Getting a line of credit159.1%
Charged fees or interest you didn't expect137.9%
Getting the loan137.9%
Problem when making payments116.7%
Problem with additional add-on products or services116.7%
Received a loan you didn't apply for106.1%
Problem with the payoff process at the end of the loan95.5%
Improper use of your report74.2%
Struggling to pay your loan63.6%
Credit monitoring or identity theft protection services31.8%
Loan payment wasn't credited to your account31.8%
Problems receiving the advance31.8%
Can't contact lender or servicer21.2%
Credit limit changed21.2%
Problem with a company's investigation into an existing problem21.2%
Confusing or missing disclosures10.6%
Issues with repayment10.6%
Problem with fraud alerts or security freezes10.6%
Unable to get your credit report or credit score10.6%
Unexpected fees10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation14286.1%
Closed with non-monetary relief159.1%
In progress84.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2313.9%
New York2313.9%
Florida2112.7%
Texas169.7%
Illinois74.2%
Georgia63.6%
Ohio63.6%
Pennsylvania63.6%
North Carolina53%
New Jersey53%
Massachusetts42.4%
Mississippi42.4%
South Carolina42.4%
Virginia42.4%
Arizona31.8%
Indiana31.8%
Maryland31.8%
Michigan31.8%
Delaware21.2%
Louisiana21.2%
Tennessee21.2%
Alabama10.6%
Arkansas10.6%
Colorado10.6%
Hawaii10.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 17, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceIn progressconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditIn progressconsumerfinance.gov
September 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
September 19, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesIn progressconsumerfinance.gov
August 30, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
August 23, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 18, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 17, 2026Payday loan, title loan, personal loan, or advance loanCredit monitoring or identity theft protection servicesClosed with explanationconsumerfinance.gov
August 14, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
August 6, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
July 31, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
July 30, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
July 21, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
July 18, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with non-monetary reliefconsumerfinance.gov
July 15, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 13, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with non-monetary reliefconsumerfinance.gov
July 1, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
June 22, 2026Payday loan, title loan, personal loan, or advance loanLoan payment wasn't credited to your accountClosed with non-monetary reliefconsumerfinance.gov
June 18, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with non-monetary reliefconsumerfinance.gov
June 12, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with non-monetary reliefconsumerfinance.gov
June 8, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.