Data / Consumer complaints / Massachusetts
Consumer complaints in Massachusetts: 181,806 to the CFPB in the last 3 years
Consumers in Massachusetts sent 181,806 complaints to the CFPB in the three years to November 6, 2026, and 243,495 since 2011. The largest group, 159,636, was about credit reporting or other personal consumer reports. Companies responded on time to 99.5% of them. A state's count follows its population, so the page compares counts and not rates.
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Get credit reporting or other personal consumer reports in MassachusettsWatch complaints in MassachusettsGet the largest companies here
- 181,806Complaints, last 3 years
- 243,495Complaints, all years
- 855Companies
- 99.5%Responded on time
- Nov 6, 2026Latest received
Products
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 159,636 | 87.8% |
| Debt collection | 6,710 | 3.7% |
| Credit card | 5,050 | 2.8% |
| Checking or savings account | 3,719 | 2% |
| Money transfer, virtual currency, or money service | 1,948 | 1.1% |
| Student loan | 1,507 | 0.8% |
| Mortgage | 1,302 | 0.7% |
| Vehicle loan or lease | 808 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 482 | 0.3% |
| Prepaid card | 425 | 0.2% |
| Debt or credit management | 219 | 0.1% |
Companies with the most complaints from Massachusetts
Counts only: a company with more customers in the state draws more complaints.
Complaints by year
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 76,625 |
| 2025 | 65,404 |
| 2024 | 37,426 |
| 2023 | 13,890 |
| 2022 | 8,841 |
| 2021 | 8,334 |
| 2020 | 7,375 |
| 2019 | 4,048 |
| 2018 | 3,858 |
| 2017 | 4,163 |
| 2016 | 3,353 |
| 2015 | 3,150 |
| 2014 | 2,853 |
| 2013 | 2,255 |
| 2012 | 1,849 |
| 2011 | 71 |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 96,063 | 52.8% |
| Improper use of your report | 38,637 | 21.3% |
| Problem with a company's investigation into an existing problem | 23,952 | 13.2% |
| Attempts to collect debt not owed | 3,542 | 1.9% |
| Managing an account | 2,098 | 1.2% |
| Problem with a purchase shown on your statement | 1,410 | 0.8% |
| Written notification about debt | 1,341 | 0.7% |
| Unable to get your credit report or credit score | 957 | 0.5% |
| Dealing with your lender or servicer | 920 | 0.5% |
| False statements or representation | 823 | 0.5% |
| Trouble during payment process | 682 | 0.4% |
| Getting a credit card | 653 | 0.4% |
| Other transaction problem | 614 | 0.3% |
| Other features, terms, or problems | 606 | 0.3% |
| Took or threatened to take negative or legal action | 592 | 0.3% |
| Problem with fraud alerts or security freezes | 582 | 0.3% |
| Problem when making payments | 536 | 0.3% |
| Closing an account | 519 | 0.3% |
| Problem with a lender or other company charging your account | 510 | 0.3% |
| Fraud or scam | 490 | 0.3% |
| Fees or interest | 485 | 0.3% |
| Struggling to repay your loan | 385 | 0.2% |
| Opening an account | 382 | 0.2% |
| Struggling to pay mortgage | 365 | 0.2% |
| Closing your account | 345 | 0.2% |
How companies responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 107,006 | 58.9% |
| Closed with non-monetary relief | 64,463 | 35.5% |
| In progress | 7,988 | 4.4% |
| Closed with monetary relief | 2,011 | 1.1% |
| Untimely response | 338 | 0.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Company | Product | Issue | Company response | Source |
|---|---|---|---|---|---|
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
- All consumer complaints
- Credit reporting or other personal consumer reports, all states
- Debt collection, all states
- Credit card, all states
- Checking or savings account, all states
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.