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Data / Consumer complaints / MOHELA

MOHELA: 25,868 CFPB consumer complaints in the last 3 years

MOHELA drew 25,868 consumer complaints in the CFPB database in the three years to November 6, 2026, and 30,640 since 2012. The largest group, 20,827, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 15,392. The company responded on time to 57.2% of the complaints, and 1.8% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in California
  • 25,868Complaints, last 3 years
  • 30,640Complaints, all years
  • 57.2%Responded on time
  • 1.8%Closed with relief
  • 9Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 67,957
202510,351
20246,507
20234,062
2022990
2021104
202098
201994
2018119
2017139
2016130
201538
201426
201315
201210

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan20,82780.5%
Credit reporting or other personal consumer reports4,32716.7%
Debt collection6722.6%
Debt or credit management220.1%
Credit card80.1%
Payday loan, title loan, personal loan, or advance loan70.1%
Money transfer, virtual currency, or money service30.1%
Checking or savings account10.1%
Mortgage10.1%

Issues

IssueComplaintsShare
Dealing with your lender or servicer15,39259.5%
Incorrect information on your report3,88015%
Struggling to repay your loan3,38313.1%
Improper use of your report1,2084.7%
Problem with a company's investigation into an existing problem9143.5%
Took or threatened to take negative or legal action2461%
Attempts to collect debt not owed1870.7%
Getting a loan1370.5%
Credit monitoring or identity theft protection services1200.5%
False statements or representation1120.4%
Written notification about debt720.3%
Problem with fraud alerts or security freezes600.2%
Communication tactics360.1%
Issue with income share agreement240.1%
Issue where my lender is my school200.1%
Unable to get your credit report or credit score190.1%
Electronic communications130.1%
Didn't provide services promised80.1%
Threatened to contact someone or share information improperly60.1%
Confusing or misleading advertising or marketing50.1%
Unauthorized withdrawals or charges50.1%
Confusing or missing disclosures30.1%
Charged fees or interest you didn't expect20.1%
Charged upfront or unexpected fees20.1%
Getting a credit card20.1%

How the company responded

Company responseComplaintsShare
Closed with explanation17,38167.2%
Untimely response6,65525.7%
In progress1,3795.3%
Closed with non-monetary relief2871.1%
Closed with monetary relief1660.6%

States

StateComplaintsShare
California2,68710.4%
Texas2,0347.9%
Florida1,7066.6%
New York1,4945.8%
Georgia1,3575.2%
Pennsylvania1,2394.8%
Illinois1,1304.4%
Ohio9313.6%
North Carolina9123.5%
New Jersey8343.2%
Virginia8313.2%
Maryland8193.2%
Michigan7552.9%
Massachusetts6632.6%
Washington5082%
Colorado4931.9%
Arizona4841.9%
South Carolina4701.8%
Indiana4361.7%
Tennessee4201.6%
Minnesota4051.6%
Missouri3941.5%
Wisconsin3821.5%
Connecticut3771.5%
Oregon3671.4%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
November 1, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.