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Data / Consumer complaints / MOHELA / Student loan

MOHELA: 20,827 CFPB complaints about student loan, last 3 years

MOHELA drew 20,827 consumer complaints about student loan in the CFPB database in the three years to November 6, 2026, 80.5% of its 25,868 complaints in that time. The most common issue was “Dealing with your lender or servicer”. The company responded on time to 58.9% of them, and 1.8% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet student loan in California
  • 20,827Complaints, last 3 years
  • 80.5%Share of the company's complaints
  • 58.9%Responded on time
  • 1.8%Closed with relief
  • Nov 2, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20267,22334.7%
12 months to Nov 6, 20258,09438.9%
12 months to Nov 6, 20245,51026.5%

Issues

IssueComplaintsShare
Dealing with your lender or servicer15,39273.9%
Struggling to repay your loan3,38316.2%
Incorrect information on your report1,1695.6%
Improper use of your report3531.7%
Problem with a company's investigation into an existing problem2581.2%
Getting a loan1370.7%
Credit monitoring or identity theft protection services490.2%
Problem with fraud alerts or security freezes300.1%
Issue with income share agreement240.1%
Issue where my lender is my school200.1%
Unable to get your credit report or credit score120.1%

How the company responded

Company responseComplaintsShare
Closed with explanation14,29468.6%
Untimely response5,04624.2%
In progress1,1105.3%
Closed with non-monetary relief2121%
Closed with monetary relief1650.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2,20610.6%
Texas1,4006.7%
Florida1,2736.1%
New York1,2385.9%
Pennsylvania1,0485%
Georgia9734.7%
Illinois9364.5%
Ohio7733.7%
Virginia6953.3%
North Carolina6943.3%
Maryland6603.2%
New Jersey6413.1%
Michigan6353%
Massachusetts5892.8%
Washington4532.2%
Colorado4392.1%
Arizona3831.8%
Indiana3781.8%
Minnesota3691.8%
South Carolina3481.7%
Tennessee3421.6%
Wisconsin3341.6%
Oregon3331.6%
Missouri3231.6%
Connecticut3161.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
November 1, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
November 1, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
November 1, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 31, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.