Data / Consumer complaints / Illinois
Consumer complaints in Illinois: 633,976 to the CFPB in the last 3 years
Consumers in Illinois sent 633,976 complaints to the CFPB in the three years to November 6, 2026, and 806,795 since 2011. The largest group, 569,181, was about credit reporting or other personal consumer reports. Companies responded on time to 99.6% of them. A state's count follows its population, so the page compares counts and not rates.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
Get credit reporting or other personal consumer reports in IllinoisWatch complaints in IllinoisGet the largest companies here
- 633,976Complaints, last 3 years
- 806,795Complaints, all years
- 1,412Companies
- 99.6%Responded on time
- Nov 6, 2026Latest received
Products
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 569,181 | 89.8% |
| Debt collection | 26,475 | 4.2% |
| Credit card | 11,565 | 1.8% |
| Checking or savings account | 8,777 | 1.4% |
| Money transfer, virtual currency, or money service | 8,270 | 1.3% |
| Mortgage | 2,930 | 0.5% |
| Student loan | 2,387 | 0.4% |
| Vehicle loan or lease | 2,216 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 1,232 | 0.2% |
| Prepaid card | 622 | 0.1% |
| Debt or credit management | 321 | 0.1% |
Companies with the most complaints from Illinois
Counts only: a company with more customers in the state draws more complaints.
Complaints by year
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 262,529 |
| 2025 | 237,648 |
| 2024 | 123,675 |
| 2023 | 59,858 |
| 2022 | 33,829 |
| 2021 | 18,168 |
| 2020 | 14,598 |
| 2019 | 9,958 |
| 2018 | 11,259 |
| 2017 | 9,999 |
| 2016 | 7,448 |
| 2015 | 6,131 |
| 2014 | 5,363 |
| 2013 | 3,658 |
| 2012 | 2,592 |
| 2011 | 82 |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 313,791 | 49.5% |
| Improper use of your report | 140,296 | 22.1% |
| Problem with a company's investigation into an existing problem | 113,093 | 17.8% |
| Attempts to collect debt not owed | 13,368 | 2.1% |
| Other transaction problem | 5,423 | 0.9% |
| Written notification about debt | 4,959 | 0.8% |
| Managing an account | 4,770 | 0.8% |
| False statements or representation | 3,569 | 0.6% |
| Problem with fraud alerts or security freezes | 3,178 | 0.5% |
| Took or threatened to take negative or legal action | 3,092 | 0.5% |
| Problem with a purchase shown on your statement | 2,404 | 0.4% |
| Getting a credit card | 2,024 | 0.3% |
| Unable to get your credit report or credit score | 1,721 | 0.3% |
| Trouble during payment process | 1,563 | 0.2% |
| Dealing with your lender or servicer | 1,498 | 0.2% |
| Closing an account | 1,198 | 0.2% |
| Credit monitoring or identity theft protection services | 1,063 | 0.2% |
| Fraud or scam | 1,063 | 0.2% |
| Problem with a lender or other company charging your account | 1,057 | 0.2% |
| Opening an account | 960 | 0.2% |
| Other features, terms, or problems | 959 | 0.2% |
| Communication tactics | 817 | 0.1% |
| Fees or interest | 805 | 0.1% |
| Struggling to pay mortgage | 725 | 0.1% |
| Problem caused by your funds being low | 717 | 0.1% |
How companies responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 377,989 | 59.6% |
| Closed with non-monetary relief | 227,398 | 35.9% |
| In progress | 24,337 | 3.8% |
| Closed with monetary relief | 2,988 | 0.5% |
| Untimely response | 1,264 | 0.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Company | Product | Issue | Company response | Source |
|---|---|---|---|---|---|
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
- All consumer complaints
- Credit reporting or other personal consumer reports, all states
- Debt collection, all states
- Credit card, all states
- Checking or savings account, all states
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.