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Data / Consumer complaints / Fifth Third Financial Corporation

Fifth Third Financial Corporation: 5,693 CFPB consumer complaints in the last 3 years

Fifth Third Financial Corporation drew 5,693 consumer complaints in the CFPB database in the three years to November 6, 2026, and 16,082 since 2011. The largest group, 2,183, was about checking or savings account, and the most common issue was “Managing an account” with 1,289. The company responded on time to 100.0% of the complaints, and 10.5% closed with monetary or other relief. The CFPB records the company as FIFTH THIRD FINANCIAL CORPORATION.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Florida
  • 5,693Complaints, last 3 years
  • 16,082Complaints, all years
  • 100.0%Responded on time
  • 10.5%Closed with relief
  • 10Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 62,401
20251,697
20241,389
20231,308
20221,198
20211,127
2020986
2019941
2018824
2017775
2016786
2015721
2014644
2013660
2012602
201123

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account2,18338.3%
Credit reporting or other personal consumer reports84314.8%
Mortgage84014.8%
Credit card3936.9%
Vehicle loan or lease3345.9%
Prepaid card3195.6%
Payday loan, title loan, personal loan, or advance loan2905.1%
Money transfer, virtual currency, or money service2504.4%
Debt collection2364.1%
Debt or credit management50.1%

Issues

IssueComplaintsShare
Managing an account1,28922.6%
Trouble during payment process5359.4%
Incorrect information on your report4868.5%
Improper use of your report2514.4%
Problem caused by your funds being low2504.4%
Problem with a lender or other company charging your account2444.3%
Closing an account2203.9%
Problem with a company's investigation into an existing problem2043.6%
Opening an account1612.8%
Struggling to pay mortgage1532.7%
Problem with a purchase or transfer1292.3%
Problem with a purchase shown on your statement1282.2%
Managing the loan or lease1192.1%
Fraud or scam1031.8%
Trouble using the card971.7%
Attempts to collect debt not owed891.6%
Problems at the end of the loan or lease791.4%
Took or threatened to take negative or legal action791.4%
Problem when making payments751.3%
Repossession701.2%
Getting the loan641.1%
Applying for a mortgage or refinancing an existing mortgage631.1%
Other transaction problem631.1%
Charged fees or interest you didn't expect591%
Fees or interest581%

How the company responded

Company responseComplaintsShare
Closed with explanation4,95687.1%
Closed with non-monetary relief3075.4%
Closed with monetary relief2925.1%
In progress1382.4%

States

StateComplaintsShare
Florida87215.3%
Ohio72912.8%
Illinois64611.3%
Michigan4357.6%
Georgia3285.8%
North Carolina3175.6%
Texas2845%
Indiana2804.9%
California2294%
Kentucky1793.1%
Tennessee1442.5%
New York1332.3%
South Carolina981.7%
Virginia951.7%
Pennsylvania751.3%
Arizona721.3%
New Jersey701.2%
Maryland490.9%
Massachusetts470.8%
Colorado460.8%
Alabama450.8%
Washington450.8%
Nevada420.7%
Minnesota390.7%
Missouri370.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 25, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 25, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 24, 2026Prepaid cardProblem with a purchase or transferIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 23, 2026Prepaid cardTrouble using the cardIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingIn progressconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 23, 2026Prepaid cardUnexpected or other feesIn progressconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 22, 2026Prepaid cardProblem with a purchase or transferIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountOpening an accountIn progressconsumerfinance.gov
October 22, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 22, 2026Prepaid cardProblem getting a card or closing an accountIn progressconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026Prepaid cardTrouble using the cardIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 21, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardProblem with a purchase or transferIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 21, 2026Prepaid cardProblem getting a card or closing an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Prepaid cardProblem getting a card or closing an accountIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.