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Data / Consumer complaints / Fifth Third Financial Corporation / Mortgage

Fifth Third Financial Corporation: 840 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Fifth Third Financial Corporation drew 840 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 14.8% of its 5,693 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 10.1% closed with monetary or other relief.

The request: Watch Fifth Third Financial Corporation: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 840Complaints, last 3 years
  • 14.8%Share of the company's complaints
  • 100.0%Responded on time
  • 10.1%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202641249%
12 months to Nov 6, 202520424.3%
12 months to Nov 6, 202422426.7%

Issues

IssueComplaintsShare
Trouble during payment process53563.7%
Struggling to pay mortgage15318.2%
Applying for a mortgage or refinancing an existing mortgage637.5%
Closing on a mortgage526.2%
Incorrect information on your report283.3%
Problem with a company's investigation into an existing problem70.8%
Credit monitoring or identity theft protection services10.1%
Improper use of your report10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation74088.1%
Closed with non-monetary relief607.1%
Closed with monetary relief253%
In progress151.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida10312.3%
Ohio9411.2%
Illinois8710.4%
Michigan617.3%
Indiana607.1%
North Carolina506%
California475.6%
New York455.4%
Texas414.9%
Georgia374.4%
Virginia222.6%
New Jersey192.3%
Tennessee161.9%
Pennsylvania151.8%
Minnesota141.7%
Arizona131.5%
Kentucky131.5%
South Carolina121.4%
Colorado111.3%
Maryland111.3%
Connecticut101.2%
Massachusetts101.2%
Washington101.2%
Nevada60.7%
New Hampshire50.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 12, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 10, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 7, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.