Data / Consumer complaints / Checking or savings account

Checking or savings account: 220,599 CFPB complaints in the last 3 years, by company

Name: CFPB consumer complaints about Checking or savings account
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

The CFPB database lists 220,599 consumer complaints about checking or savings account in the three years to November 6, 2026, against 730 companies. JPMorgan Chase & Co. has the largest count, 25,090, which is 11.4% of the product's complaints. Companies responded on time to 99.3% of them, and 18.0% closed with monetary or other relief. A count is not a rate: a company with more customers draws more complaints.

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220,599Complaints, last 3 years
730Companies
99.3%Responded on time
18.0%Closed with relief
Nov 6, 2026Latest received

Companies by complaints

Ranked by the number of complaints, with each company's share of this product's complaints. Counts only: a larger company can draw more complaints.

Company	Complaints	Share	Responded on time	Closed with relief
JPMorgan Chase & Co.	25,090	11.4%	100%	13.5%
Wells Fargo & Company	24,450	11.1%	99.9%	17.6%
Bank of America, National Association	20,244	9.2%	99.2%	41.3%
Navy Federal Credit Union	16,699	7.6%	100%	15.9%
Chime Financial Inc	15,599	7.1%	99.9%	9%
Capital One Financial Corporation	13,970	6.3%	100%	7.4%
Citibank, N.A.	9,973	4.5%	100%	38.7%
Block, Inc.	7,928	3.6%	97.1%	0.1%
U.S. Bancorp	5,710	2.6%	100%	21.7%
Truist Financial Corporation	5,612	2.5%	99.9%	11.5%
SoFi Technologies, Inc.	5,187	2.4%	99.9%	7.8%
PNC Bank N.A.	4,914	2.2%	100%	12.2%
United Services Automobile Association	3,689	1.7%	99.9%	18.4%
TD Bank US Holding Company	3,645	1.7%	100%	34.9%
Paypal Holdings, Inc	3,187	1.4%	99.9%	34.4%
Citizens Financial Group, Inc.	3,129	1.4%	100%	27%
Huntington National Bank, the	2,569	1.2%	100%	45.6%
Goldman Sachs Bank USA	2,425	1.1%	99.7%	1.1%
Ally Financial Inc.	2,367	1.1%	100%	33.1%
BMO Bank National Association	2,332	1.1%	100%	34.5%
Fifth Third Financial Corporation	2,183	1%	100%	9.6%
Early Warning Services, LLC	1,809	0.8%	99.9%	0%
Regions Financial Corporation	1,697	0.8%	99.9%	25.3%
Fidelity National Information Services, Inc. (FNIS)	1,636	0.7%	100%	0.1%
Keycorp	1,400	0.6%	100%	35.9%
Robinhood Markets Inc.	1,329	0.6%	90.4%	0%
FinCo Services Inc DBA Current	1,254	0.6%	85.2%	7.4%
Credit Karma, LLC	1,221	0.6%	97.1%	44.9%
Santander Holdings USA, Inc.	1,218	0.6%	100%	2.9%
M&T Bank Corporation	1,184	0.5%	100%	28.2%
American Express Company	1,139	0.5%	99.1%	26.9%
Netspend Corporation	1,046	0.5%	96.8%	0%
Discover Bank	952	0.4%	100%	29%
Comerica	802	0.4%	100%	55.9%
Morgan Stanley & Co. LLC	790	0.4%	99.5%	4.3%
Synchrony Financial	706	0.3%	99.3%	8.4%
Charles Schwab Corporation, the	647	0.3%	99.2%	5.7%
Webster Bank, National Association	551	0.2%	99.8%	6.5%
Optum Bank, Inc.	502	0.2%	97.8%	0%
Axos Financial, Inc.	453	0.2%	99.8%	0%
Pentagon Federal Credit Union	453	0.2%	100%	25.6%
MoneyLion Inc.	447	0.2%	99.3%	18.3%
First Citizens Bancshares, Inc.	420	0.2%	100%	7.1%
New York Community Bancorp Inc	388	0.2%	99.5%	7%
First Horizon Bank	366	0.2%	100%	26%
HSBC North America Holdings Inc.	366	0.2%	100%	3.3%
Upgrade, Inc.	353	0.2%	99.7%	5.4%
Experian Information Solutions Inc.	345	0.2%	100%	9.3%
Relay Financial (US), Corp.	327	0.1%	77.1%	2.1%
Suncoast Credit Union	309	0.1%	100%	0%
Fiserv Finxact Core	299	0.1%	99.7%	2%
Dave Operating, LLC	290	0.1%	96.6%	0.3%
Barclays Bank Delaware	284	0.1%	100%	0.7%
TransferWise Ltd	284	0.1%	97.5%	6.7%
Vystar Credit Union	272	0.1%	100%	26.5%
State Employees’ Credit Union	262	0.1%	98.9%	0%
CapitalJ Inc. dba Juno	249	0.1%	92.4%	0%
Arvest Bank Group, Inc.	244	0.1%	99.6%	4.9%
Cullen/Frost Bankers, Inc.	238	0.1%	99.2%	7.6%
Mercury Technologies, Inc.	235	0.1%	99.1%	14.5%
Boeing Employees' Credit Union	234	0.1%	98.3%	0%
Randolph-Brooks Federal Credit Union	233	0.1%	99.6%	0%
Golden 1 Credit Union, the	227	0.1%	100%	1.3%
Albert Corporation	225	0.1%	100%	0%
Mountain America Federal Credit Union	219	0.1%	100%	16.9%
Alliant Credit Union	217	0.1%	100%	12%
TransUnion Intermediate Holdings, Inc.	214	0.1%	100%	63.6%
Zions Bancorporation	214	0.1%	100%	10.3%
ADP Inc.	210	0.1%	97.1%	0%
First National Bank of Omaha	203	0.1%	99.5%	19.7%
First Technology Federal Credit Union	203	0.1%	100%	19.7%
Associated Banc-Corp	202	0.1%	100%	4%
Revolut Technologies Inc.	199	0.1%	99%	5%
Branch Messenger, Inc.	187	0.1%	100%	0%
Equifax, Inc.	182	0.1%	100%	54.4%
Old National Bancorp	178	0.1%	99.4%	18%
Banco Popular De Puerto Rico	175	0.1%	99.4%	8.6%
Everbank, National Association	173	0.1%	97.1%	0%
First National Bank of Pennsylvania	172	0.1%	100%	20.9%
UMB Financial Corporation	172	0.1%	99.4%	7%
FourLeaf Federal Credit Union	160	0.1%	99.4%	0%
America First Federal Credit Union	158	0.1%	92.4%	0%
Fulton Financial Corporation	157	0.1%	99.4%	5.1%
Affirm Holdings, Inc	147	0.1%	100%	0%
Commerce Bank	145	0.1%	97.9%	2.8%
Bread Financial Holdings, Inc.	144	0.1%	100%	36.8%
Southstate Bank Corporation	141	0.1%	100%	12.1%
Texas Capital Bancshares, Inc.	141	0.1%	99.3%	0.7%
Novo Platform Inc.	139	0.1%	33.8%	0.7%
Skrill USA, Inc.	138	0.1%	100%	0%
Valley National Bancorp	135	0.1%	94.1%	5.2%
Hancock Whitney Bank	127	0.1%	99.2%	30.7%
Columbia Banking System, Inc.	123	0.1%	100%	0.8%
First Technology Federal Credit Union	123	0.1%	100%	8.9%
Midfirst Bank	120	0.1%	100%	39.2%
Synovus Bank	120	0.1%	100%	22.5%
Cadence Bank	118	0.1%	100%	28%
Bank of New York Mellon Corporation, the	117	0.1%	92.3%	0%
Coinbase, Inc.	114	0.1%	100%	29.8%
Self Financial Inc.	114	0.1%	100%	0.9%

By period

The three years are cut into 12 month periods ending on the date of the latest data.

Period	Complaints	Share
12 months to Nov 6, 2026	89,239	40.5%
12 months to Nov 6, 2025	80,718	36.6%
12 months to Nov 6, 2024	50,642	23%

Issues

Issue	Complaints	Share
Managing an account	123,753	56.1%
Closing an account	28,672	13%
Problem with a lender or other company charging your account	27,866	12.6%
Problem caused by your funds being low	20,131	9.1%
Opening an account	18,610	8.4%
Incorrect information on your report	605	0.3%
Problem with a company's investigation into an existing problem	527	0.2%
Improper use of your report	187	0.1%
Problem with fraud alerts or security freezes	125	0.1%
Credit monitoring or identity theft protection services	88	0.1%
Unable to get your credit report or credit score	26	0.1%
	5	0.1%
Debanking	4	0.1%

Sub-products

Sub-product	Complaints	Share
Checking account	181,934	82.5%
Other banking product or service	18,191	8.2%
Savings account	16,449	7.5%
CD (Certificate of Deposit)	4,019	1.8%
Credit reporting	1	0.1%

How companies responded

Company response	Complaints	Share
Closed with explanation	176,653	80.1%
Closed with monetary relief	27,668	12.5%
Closed with non-monetary relief	12,147	5.5%
In progress	3,911	1.8%
Untimely response	220	0.1%

States

State	Complaints	Share
California	30,377	13.8%
Florida	21,564	9.8%
Texas	20,644	9.4%
New York	17,374	7.9%
Georgia	11,762	5.3%
Illinois	8,777	4%
Pennsylvania	7,955	3.6%
New Jersey	7,735	3.5%
North Carolina	7,193	3.3%
Virginia	6,165	2.8%
Ohio	5,906	2.7%
Maryland	5,489	2.5%
Michigan	5,488	2.5%
Arizona	4,630	2.1%
Washington	3,767	1.7%
Massachusetts	3,719	1.7%
Tennessee	3,654	1.7%
South Carolina	3,594	1.6%
Colorado	3,362	1.5%
Nevada	3,342	1.5%
Alabama	2,691	1.2%
Indiana	2,578	1.2%
Louisiana	2,550	1.2%
Missouri	2,478	1.1%
Connecticut	2,432	1.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Company	Issue	Company response	Source
November 6, 2026	Boeing Employees' Credit Union	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 6, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	PNC Bank N.A.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Fiserv Finxact Core	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 6, 2026	Barclays Bank Delaware	Closing an account	In progress	consumerfinance.gov
November 6, 2026	PNC Bank N.A.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Ally Financial Inc.	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 5, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	PNC Bank N.A.	Problem caused by your funds being low	In progress	consumerfinance.gov
November 5, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Block, Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	PNC Bank N.A.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Navy Federal Credit Union	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Navy Federal Credit Union	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Beacon Financial Corporation	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Bank of America, National Association	Managing an account	In progress	consumerfinance.gov
November 5, 2026	Block, Inc.	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 5, 2026	Bank of America, National Association	Managing an account	In progress	consumerfinance.gov
November 5, 2026	PNC Bank N.A.	Managing an account	In progress	consumerfinance.gov
November 5, 2026	PNC Bank N.A.	Problem caused by your funds being low	In progress	consumerfinance.gov
November 5, 2026	PNC Bank N.A.	Closing an account	In progress	consumerfinance.gov
November 4, 2026	Boeing Employees' Credit Union	Opening an account	In progress	consumerfinance.gov
November 4, 2026	Navy Federal Credit Union	Closing an account	In progress	consumerfinance.gov
November 4, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	Navy Federal Credit Union	Managing an account	In progress	consumerfinance.gov
November 4, 2026	PNC Bank N.A.	Problem with a lender or other company charging your account	In progress	consumerfinance.gov
November 4, 2026	Navy Federal Credit Union	Managing an account	In progress	consumerfinance.gov
November 4, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	PNC Bank N.A.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	PNC Bank N.A.	Problem caused by your funds being low	In progress	consumerfinance.gov
November 4, 2026	PNC Bank N.A.	Closing an account	In progress	consumerfinance.gov
November 4, 2026	Block, Inc.	Managing an account	Closed with explanation	consumerfinance.gov
November 4, 2026	Santander Holdings USA, Inc.	Managing an account	In progress	consumerfinance.gov
November 4, 2026	Block, Inc.	Managing an account	Closed with explanation	consumerfinance.gov
November 4, 2026	Citizens Financial Group, Inc.	Managing an account	Closed with explanation	consumerfinance.gov
November 4, 2026	Wells Fargo & Company	Problem caused by your funds being low	Closed with monetary relief	consumerfinance.gov
November 4, 2026	Ally Financial Inc.	Managing an account	In progress	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.