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Data / Consumer complaints / First Citizens Bancshares, Inc. / Checking or savings account

First Citizens Bancshares, Inc.: 420 CFPB complaints about checking or savings account, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

First Citizens Bancshares, Inc. drew 420 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 64.1% of its 655 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 100.0% of them, and 7.1% closed with monetary or other relief.

The request: Watch First Citizens Bancshares, Inc.: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet checking or savings account in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 420Complaints, last 3 years
  • 64.1%Share of the company's complaints
  • 100.0%Responded on time
  • 7.1%Closed with relief
  • Oct 23, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202619145.5%
12 months to Nov 6, 202512529.8%
12 months to Nov 6, 202410424.8%

Issues

IssueComplaintsShare
Managing an account23756.4%
Closing an account5813.8%
Opening an account5011.9%
Problem caused by your funds being low389%
Problem with a lender or other company charging your account348.1%
Incorrect information on your report20.5%
Problem with a company's investigation into an existing problem10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation38992.6%
Closed with monetary relief307.1%
In progress10.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California8921.2%
North Carolina7116.9%
South Carolina419.8%
Florida215%
Georgia194.5%
Texas194.5%
Virginia163.8%
New York153.6%
Wisconsin133.1%
Pennsylvania122.9%
Washington92.1%
Arizona71.7%
Colorado61.4%
Missouri61.4%
Kansas51.2%
Massachusetts51.2%
Maryland51.2%
Connecticut41%
Hawaii41%
Michigan41%
Oklahoma41%
Tennessee41%
Illinois30.7%
Ohio30.7%
Iowa20.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 18, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 17, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 17, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 2, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
September 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
September 23, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.