Consumer complaints in Hawaii: 23,811 to the CFPB in the last 3 years

Name: CFPB consumer complaints from Hawaii
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Consumers in Hawaii sent 23,811 complaints to the CFPB in the three years to November 6, 2026, and 33,099 since 2011. The largest group, 20,556, was about credit reporting or other personal consumer reports. Companies responded on time to 99.5% of them. A state's count follows its population, so the page compares counts and not rates.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Get credit reporting or other personal consumer reports in Hawaii Watch complaints in Hawaii Get the largest companies here

23,811Complaints, last 3 years
33,099Complaints, all years
432Companies
99.5%Responded on time
Nov 6, 2026Latest received

Products

Product	Complaints	Share
Credit reporting or other personal consumer reports	20,556	86.3%
Debt collection	928	3.9%
Credit card	776	3.3%
Checking or savings account	467	2%
Money transfer, virtual currency, or money service	302	1.3%
Mortgage	287	1.2%
Student loan	232	1%
Payday loan, title loan, personal loan, or advance loan	105	0.4%
Vehicle loan or lease	96	0.4%
Prepaid card	39	0.2%
Debt or credit management	23	0.1%

Companies with the most complaints from Hawaii

Counts only: a company with more customers in the state draws more complaints.

Company	Complaints	Share
TransUnion Intermediate Holdings, Inc.	7,360	30.9%
Equifax, Inc.	6,417	26.9%
Experian Information Solutions Inc.	6,098	25.6%
Capital One Financial Corporation	175	0.7%
Citibank, N.A.	165	0.7%
Navy Federal Credit Union	154	0.6%
JPMorgan Chase & Co.	135	0.6%
Bank of America, National Association	134	0.6%
Barclays Bank Delaware	108	0.5%
Block, Inc.	108	0.5%
Paypal Holdings, Inc	95	0.4%
American Express Company	89	0.4%
Synchrony Financial	87	0.4%
MOHELA	83	0.3%
CBC Companies, Inc.	79	0.3%
First Hawaiian, Inc.	78	0.3%
Wells Fargo & Company	78	0.3%
Bank of Hawaii Corporation	73	0.3%
Encore Capital Group Inc.	68	0.3%
Resurgent Capital Services L.P.	68	0.3%
Portfolio Recovery Associates, LLC	67	0.3%
LexisNexis	66	0.3%
Nelnet, Inc.	66	0.3%
CL Holdings LLC	60	0.3%
Bread Financial Holdings, Inc.	54	0.2%
Goldman Sachs Bank USA	47	0.2%
U.S. Bancorp	44	0.2%
United Services Automobile Association	44	0.2%
Chime Financial Inc	39	0.2%
Discover Bank	37	0.2%
Freedom Mortgage Company	34	0.1%
Shellpoint Partners, LLC	33	0.1%
Ally Financial Inc.	32	0.1%
Affirm Holdings, Inc	32	0.1%
Ocwen Financial Corporation	32	0.1%
CCS Financial Services, Inc.	28	0.1%
SoFi Technologies, Inc.	28	0.1%
TD Bank US Holding Company	26	0.1%
Early Warning Services, LLC	25	0.1%
Maximus Federal Services, Inc.	25	0.1%
EdFinancial Services	24	0.1%
Kriya Capital, LLC	21	0.1%
Navient Solutions, LLC.	19	0.1%
OneMain Finance Corporation	19	0.1%
Johnson Mark P.C.	18	0.1%
Servicer under contract with Federal Student Aid	18	0.1%
Army and Air Force Exchange Service	17	0.1%
Guardian Capital Management Hawaii, LLC	16	0.1%
Mr. Cooper Group Inc.	16	0.1%
Santander Holdings USA, Inc.	16	0.1%

Complaints by year

Year	Complaints
2026, to Nov 6	11,492
2025	7,896
2024	4,005
2023	2,286
2022	1,283
2021	763
2020	906
2019	738
2018	728
2017	637
2016	584
2015	540
2014	642
2013	352
2012	234
2011	13

Issues

Issue	Complaints	Share
Incorrect information on your report	12,518	52.6%
Improper use of your report	4,771	20%
Problem with a company's investigation into an existing problem	3,207	13.5%
Attempts to collect debt not owed	420	1.8%
Managing an account	266	1.1%
Problem with a purchase shown on your statement	245	1%
Written notification about debt	185	0.8%
Trouble during payment process	143	0.6%
Took or threatened to take negative or legal action	141	0.6%
Dealing with your lender or servicer	120	0.5%
False statements or representation	118	0.5%
Fees or interest	101	0.4%
Other features, terms, or problems	101	0.4%
Getting a credit card	93	0.4%
Other transaction problem	93	0.4%
Credit monitoring or identity theft protection services	88	0.4%
Fraud or scam	76	0.3%
Struggling to pay mortgage	76	0.3%
Problem when making payments	69	0.3%
Problem caused by your funds being low	68	0.3%
Unable to get your credit report or credit score	64	0.3%
Closing your account	58	0.2%
Problem with fraud alerts or security freezes	56	0.2%
Problem with a lender or other company charging your account	53	0.2%
Unauthorized transactions or other transaction problem	51	0.2%

How companies responded

Company response	Complaints	Share
Closed with explanation	14,288	60%
Closed with non-monetary relief	8,032	33.7%
In progress	1,163	4.9%
Closed with monetary relief	265	1.1%
Untimely response	63	0.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Company	Product	Issue	Company response	Source
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	I.C. System, Inc.	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.