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Data / Consumer complaints / Capital One Financial Corporation

Capital One Financial Corporation: 87,404 CFPB consumer complaints in the last 3 years

Capital One Financial Corporation drew 87,404 consumer complaints in the CFPB database in the three years to November 6, 2026, and 177,307 since 2011. The largest group, 30,434, was about credit card, and the most common issue was “Incorrect information on your report” with 16,548. The company responded on time to 99.9% of the complaints, and 17.5% closed with monetary or other relief. The CFPB records the company as CAPITAL ONE FINANCIAL CORPORATION.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every credit card companyGet credit card in Texas
  • 87,404Complaints, last 3 years
  • 177,307Complaints, all years
  • 99.9%Responded on time
  • 17.5%Closed with relief
  • 11Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 630,005
202534,102
202420,493
202317,018
202213,504
202112,519
20209,775
20197,655
20187,678
20175,820
20164,260
20153,690
20143,343
20133,327
20123,873
2011245

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit card30,43434.8%
Credit reporting or other personal consumer reports30,12634.5%
Checking or savings account13,97016%
Debt collection8,6879.9%
Vehicle loan or lease2,8453.3%
Money transfer, virtual currency, or money service9201.1%
Debt or credit management2040.2%
Payday loan, title loan, personal loan, or advance loan970.1%
Prepaid card910.1%
Mortgage170.1%
Student loan130.1%

Issues

IssueComplaintsShare
Incorrect information on your report16,54818.9%
Improper use of your report10,46612%
Managing an account10,09511.5%
Problem with a purchase shown on your statement7,7938.9%
Problem with a company's investigation into an existing problem6,0276.9%
Getting a credit card4,2494.9%
Other features, terms, or problems3,9084.5%
Attempts to collect debt not owed3,4403.9%
Fees or interest2,9803.4%
Closing your account2,8633.3%
Took or threatened to take negative or legal action2,0282.3%
Problem when making payments1,7472%
Closing an account1,5821.8%
Trouble using your card1,5251.7%
False statements or representation1,4071.6%
Advertising and marketing, including promotional offers1,2491.4%
Written notification about debt1,1771.3%
Problem with a lender or other company charging your account1,0961.3%
Managing the loan or lease8010.9%
Opening an account7560.9%
Struggling to pay your bill6790.8%
Repossession6420.7%
Credit monitoring or identity theft protection services5590.6%
Getting a loan or lease4110.5%
Communication tactics3980.5%

How the company responded

Company responseComplaintsShare
Closed with explanation71,22881.5%
Closed with non-monetary relief11,11112.7%
Closed with monetary relief4,2214.8%
In progress8441%

States

StateComplaintsShare
Texas9,23710.6%
Florida9,23210.6%
California9,01110.3%
New York7,3848.4%
Georgia5,3876.2%
Illinois3,6224.1%
New Jersey3,4864%
Pennsylvania3,3903.9%
North Carolina2,8893.3%
Maryland2,6663.1%
Virginia2,2922.6%
Ohio2,2042.5%
Michigan2,0902.4%
Louisiana1,9452.2%
Massachusetts1,7252%
Arizona1,5941.8%
South Carolina1,3441.5%
Tennessee1,3101.5%
Alabama1,1401.3%
Nevada1,1071.3%
Washington1,0961.3%
Missouri1,0841.2%
Indiana1,0781.2%
Colorado1,0231.2%
Connecticut9651.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 3, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 3, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
November 3, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 2, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
November 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
November 1, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 31, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.