Skip to the page
Get started free

Data / Consumer complaints / Capital One Financial Corporation / Prepaid card

Capital One Financial Corporation: 91 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Capital One Financial Corporation drew 91 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 87,404 complaints in that time. The most common issue was “Problem getting a card or closing an account”. The company responded on time to 100.0% of them, and 35.2% closed with monetary or other relief.

The request: Watch Capital One Financial Corporation: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet prepaid card in Florida

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 91Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 35.2%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265560.4%
12 months to Nov 6, 20252729.7%
12 months to Nov 6, 202499.9%

Issues

IssueComplaintsShare
Problem getting a card or closing an account4044%
Problem with a purchase or transfer2426.4%
Unexpected or other fees1213.2%
Advertising88.8%
Trouble using the card77.7%

How the company responded

Company responseComplaintsShare
Closed with explanation5762.6%
Closed with non-monetary relief1920.9%
Closed with monetary relief1314.3%
In progress22.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California88.8%
Florida88.8%
Illinois77.7%
New York77.7%
Georgia66.6%
Texas55.5%
Connecticut44.4%
New Jersey44.4%
Virginia44.4%
Massachusetts33.3%
Michigan33.3%
Pennsylvania33.3%
Colorado22.2%
Indiana22.2%
Kentucky22.2%
Missouri22.2%
Nebraska22.2%
Nevada22.2%
Ohio22.2%
Washington22.2%
Alabama11.1%
Arizona11.1%
Delaware11.1%
Maryland11.1%
Mississippi11.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
October 17, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 14, 2026Prepaid cardProblem getting a card or closing an accountIn progressconsumerfinance.gov
October 9, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 9, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 6, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
October 6, 2026Prepaid cardProblem with a purchase or transferClosed with monetary reliefconsumerfinance.gov
October 1, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 30, 2026Prepaid cardProblem with a purchase or transferIn progressconsumerfinance.gov
September 19, 2026Prepaid cardProblem with a purchase or transferClosed with monetary reliefconsumerfinance.gov
September 15, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
September 15, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 14, 2026Prepaid cardAdvertisingClosed with monetary reliefconsumerfinance.gov
September 3, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
September 3, 2026Prepaid cardProblem getting a card or closing an accountClosed with non-monetary reliefconsumerfinance.gov
September 2, 2026Prepaid cardProblem getting a card or closing an accountClosed with non-monetary reliefconsumerfinance.gov
September 1, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 27, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 26, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 19, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
August 17, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
August 12, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 4, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.