Data / Consumer complaints / Capital One Financial Corporation / Money transfer, virtual currency, or money service
Capital One Financial Corporation: 920 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Capital One Financial Corporation drew 920 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 1.1% of its 87,404 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 8.5% closed with monetary or other relief.
The request: Watch Capital One Financial Corporation: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 920Complaints, last 3 years
- 1.1%Share of the company's complaints
- 100.0%Responded on time
- 8.5%Closed with relief
- Oct 28, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 389 | 42.3% |
| 12 months to Nov 6, 2025 | 340 | 37% |
| 12 months to Nov 6, 2024 | 191 | 20.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 352 | 38.3% |
| Other transaction problem | 223 | 24.2% |
| Money was not available when promised | 109 | 11.8% |
| Unauthorized transactions or other transaction problem | 54 | 5.9% |
| Problem with customer service | 38 | 4.1% |
| Lost or stolen money order | 29 | 3.2% |
| Trouble accessing funds in your mobile or digital wallet | 29 | 3.2% |
| Other service problem | 21 | 2.3% |
| Confusing or missing disclosures | 20 | 2.2% |
| Unexpected or other fees | 14 | 1.5% |
| Managing, opening, or closing your mobile wallet account | 9 | 1% |
| Confusing or misleading advertising or marketing | 5 | 0.5% |
| Overdraft, savings, or rewards features | 5 | 0.5% |
| Problem adding money | 5 | 0.5% |
| Wrong amount charged or received | 4 | 0.4% |
| Incorrect exchange rate | 3 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 833 | 90.5% |
| Closed with monetary relief | 41 | 4.5% |
| Closed with non-monetary relief | 37 | 4% |
| In progress | 9 | 1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| New York | 144 | 15.7% |
| Texas | 97 | 10.5% |
| California | 84 | 9.1% |
| Florida | 74 | 8% |
| New Jersey | 46 | 5% |
| Louisiana | 41 | 4.5% |
| Maryland | 35 | 3.8% |
| Virginia | 35 | 3.8% |
| Pennsylvania | 32 | 3.5% |
| Illinois | 28 | 3% |
| Georgia | 21 | 2.3% |
| Washington | 21 | 2.3% |
| Massachusetts | 20 | 2.2% |
| North Carolina | 18 | 2% |
| Arizona | 15 | 1.6% |
| Colorado | 14 | 1.5% |
| Missouri | 12 | 1.3% |
| District of Columbia | 11 | 1.2% |
| Minnesota | 11 | 1.2% |
| Ohio | 10 | 1.1% |
| South Carolina | 10 | 1.1% |
| Alabama | 9 | 1% |
| Connecticut | 9 | 1% |
| Oregon | 9 | 1% |
| Tennessee | 9 | 1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 28, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 21, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with non-monetary relief | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Capital One Financial Corporation complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.