Data / Consumer complaints / District of Columbia

Consumer complaints in District of Columbia: 44,542 to the CFPB in the last 3 years

Name: CFPB consumer complaints from District of Columbia
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Consumers in District of Columbia sent 44,542 complaints to the CFPB in the three years to November 6, 2026, and 63,330 since 2011. The largest group, 38,805, was about credit reporting or other personal consumer reports. Companies responded on time to 99.4% of them. A state's count follows its population, so the page compares counts and not rates.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Get credit reporting or other personal consumer reports in District of Columbia Watch complaints in District of Columbia Get the largest companies here

44,542Complaints, last 3 years
63,330Complaints, all years
529Companies
99.4%Responded on time
Nov 6, 2026Latest received

Products

Product	Complaints	Share
Credit reporting or other personal consumer reports	38,805	87.1%
Debt collection	1,662	3.7%
Credit card	1,174	2.6%
Checking or savings account	1,163	2.6%
Money transfer, virtual currency, or money service	493	1.1%
Student loan	377	0.8%
Mortgage	368	0.8%
Vehicle loan or lease	239	0.5%
Payday loan, title loan, personal loan, or advance loan	149	0.3%
Prepaid card	83	0.2%
Debt or credit management	29	0.1%

Companies with the most complaints from District of Columbia

Counts only: a company with more customers in the state draws more complaints.

Company	Complaints	Share
TransUnion Intermediate Holdings, Inc.	12,835	28.8%
Equifax, Inc.	12,336	27.7%
Experian Information Solutions Inc.	11,804	26.5%
Capital One Financial Corporation	533	1.2%
Navy Federal Credit Union	326	0.7%
JPMorgan Chase & Co.	300	0.7%
Citibank, N.A.	293	0.7%
Wells Fargo & Company	282	0.6%
Bank of America, National Association	259	0.6%
Block, Inc.	244	0.5%
MOHELA	204	0.5%
LexisNexis	193	0.4%
American Express Company	153	0.3%
CBC Companies, Inc.	137	0.3%
Truist Financial Corporation	124	0.3%
Synchrony Financial	122	0.3%
CL Holdings LLC	115	0.3%
Chime Financial Inc	106	0.2%
Nelnet, Inc.	97	0.2%
TD Bank US Holding Company	97	0.2%
Early Warning Services, LLC	94	0.2%
PNC Bank N.A.	93	0.2%
Fair Collections & Outsourcing, Inc.	87	0.2%
Paypal Holdings, Inc	87	0.2%
Resurgent Capital Services L.P.	86	0.2%
Discover Bank	85	0.2%
Goldman Sachs Bank USA	85	0.2%
Transworld Systems Inc	85	0.2%
Barclays Bank Delaware	68	0.2%
Ally Financial Inc.	63	0.1%
EdFinancial Services	61	0.1%
Maximus Federal Services, Inc.	61	0.1%
Bread Financial Holdings, Inc.	60	0.1%
Santander Holdings USA, Inc.	57	0.1%
Affirm Holdings, Inc	56	0.1%
National Credit Systems,Inc.	56	0.1%
Bridgecrest Acceptance Corporation	53	0.1%
Credit Acceptance Corporation	53	0.1%
Servicer under contract with Federal Student Aid	50	0.1%
Shellpoint Partners, LLC	50	0.1%
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis	48	0.1%
Self Financial Inc.	46	0.1%
U.S. Bancorp	44	0.1%
Fidelity National Information Services, Inc. (FNIS)	43	0.1%
SoFi Technologies, Inc.	43	0.1%
Westlake Services, LLC	41	0.1%
I.C. System, Inc.	39	0.1%
Pentagon Federal Credit Union	39	0.1%
Encore Capital Group Inc.	38	0.1%
Exeter Finance, LLC.	38	0.1%

Complaints by year

Year	Complaints
2026, to Nov 6	16,498
2025	17,158
2024	9,832
2023	5,166
2022	3,057
2021	2,087
2020	1,742
2019	1,308
2018	1,188
2017	1,223
2016	1,147
2015	978
2014	862
2013	678
2012	395
2011	11

Issues

Issue	Complaints	Share
Incorrect information on your report	21,517	48.3%
Improper use of your report	9,939	22.3%
Problem with a company's investigation into an existing problem	7,241	16.3%
Attempts to collect debt not owed	733	1.6%
Managing an account	657	1.5%
Written notification about debt	392	0.9%
Problem with a purchase shown on your statement	269	0.6%
Dealing with your lender or servicer	266	0.6%
False statements or representation	244	0.5%
Other transaction problem	197	0.4%
Took or threatened to take negative or legal action	191	0.4%
Trouble during payment process	179	0.4%
Unable to get your credit report or credit score	174	0.4%
Getting a credit card	171	0.4%
Closing an account	156	0.4%
Other features, terms, or problems	152	0.3%
Problem caused by your funds being low	126	0.3%
Problem with a lender or other company charging your account	120	0.3%
Fees or interest	114	0.3%
Fraud or scam	104	0.2%
Opening an account	102	0.2%
Closing your account	95	0.2%
Problem with fraud alerts or security freezes	95	0.2%
Credit monitoring or identity theft protection services	90	0.2%
Struggling to pay mortgage	89	0.2%

How companies responded

Company response	Complaints	Share
Closed with explanation	26,883	60.4%
Closed with non-monetary relief	15,777	35.4%
In progress	1,383	3.1%
Closed with monetary relief	387	0.9%
Untimely response	112	0.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Company	Product	Issue	Company response	Source
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Westlake Services, LLC	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	NRA Group, LLC	Debt collection	Took or threatened to take negative or legal action	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.