Data / Consumer complaints / Westlake Services, LLC
Westlake Services, LLC: 9,675 CFPB consumer complaints in the last 3 years
Westlake Services, LLC drew 9,675 consumer complaints in the CFPB database in the three years to November 6, 2026, and 14,566 since 2013. The largest group, 3,864, was about vehicle loan or lease, and the most common issue was “Incorrect information on your report” with 1,824. The company responded on time to 99.9% of the complaints, and 0.1% closed with monetary or other relief.
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Watch this company's complaintsGet every vehicle loan or lease companyGet vehicle loan or lease in Florida
- 9,675Complaints, last 3 years
- 14,566Complaints, all years
- 99.9%Responded on time
- 0.1%Closed with relief
- 11Products
- Nov 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 3,796 |
| 2025 | 3,398 |
| 2024 | 2,195 |
| 2023 | 1,991 |
| 2022 | 794 |
| 2021 | 646 |
| 2020 | 475 |
| 2019 | 326 |
| 2018 | 308 |
| 2017 | 221 |
| 2016 | 180 |
| 2015 | 137 |
| 2014 | 66 |
| 2013 | 33 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Vehicle loan or lease | 3,864 | 39.9% |
| Credit reporting or other personal consumer reports | 3,572 | 36.9% |
| Debt collection | 1,881 | 19.4% |
| Payday loan, title loan, personal loan, or advance loan | 265 | 2.7% |
| Debt or credit management | 36 | 0.4% |
| Credit card | 34 | 0.4% |
| Checking or savings account | 8 | 0.1% |
| Money transfer, virtual currency, or money service | 8 | 0.1% |
| Prepaid card | 5 | 0.1% |
| Mortgage | 1 | 0.1% |
| Student loan | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 1,824 | 18.9% |
| Improper use of your report | 1,416 | 14.6% |
| Repossession | 1,274 | 13.2% |
| Managing the loan or lease | 1,201 | 12.4% |
| Attempts to collect debt not owed | 708 | 7.3% |
| Problem with a company's investigation into an existing problem | 649 | 6.7% |
| Problems at the end of the loan or lease | 537 | 5.6% |
| Took or threatened to take negative or legal action | 490 | 5.1% |
| Getting a loan or lease | 373 | 3.9% |
| False statements or representation | 281 | 2.9% |
| Written notification about debt | 222 | 2.3% |
| Communication tactics | 152 | 1.6% |
| Struggling to pay your loan | 136 | 1.4% |
| Credit monitoring or identity theft protection services | 47 | 0.5% |
| Charged fees or interest you didn't expect | 46 | 0.5% |
| Vehicle was repossessed or sold the vehicle | 43 | 0.4% |
| Problem with the payoff process at the end of the loan | 37 | 0.4% |
| Problem when making payments | 31 | 0.3% |
| Problem with additional add-on products or services | 23 | 0.2% |
| Unable to get your credit report or credit score | 17 | 0.2% |
| Can't contact lender or servicer | 16 | 0.2% |
| Electronic communications | 16 | 0.2% |
| Confusing or missing disclosures | 15 | 0.2% |
| Problem with fraud alerts or security freezes | 12 | 0.1% |
| Threatened to contact someone or share information improperly | 12 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 9,674 | 99.9% |
| Closed with monetary relief | 1 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 1,352 | 14% |
| Texas | 1,248 | 12.9% |
| Georgia | 1,050 | 10.9% |
| California | 988 | 10.2% |
| Illinois | 400 | 4.1% |
| North Carolina | 360 | 3.7% |
| New Jersey | 344 | 3.6% |
| South Carolina | 316 | 3.3% |
| New York | 315 | 3.3% |
| Pennsylvania | 285 | 2.9% |
| Maryland | 258 | 2.7% |
| Ohio | 231 | 2.4% |
| Virginia | 227 | 2.3% |
| Alabama | 201 | 2.1% |
| Arizona | 181 | 1.9% |
| Indiana | 162 | 1.7% |
| Tennessee | 151 | 1.6% |
| Louisiana | 141 | 1.5% |
| Michigan | 131 | 1.4% |
| Colorado | 128 | 1.3% |
| Nevada | 119 | 1.2% |
| Missouri | 116 | 1.2% |
| Mississippi | 116 | 1.2% |
| Massachusetts | 115 | 1.2% |
| Connecticut | 74 | 0.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 6, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 6, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Credit card | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Vehicle loan or lease | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Vehicle loan or lease complaints
- Every company with Credit reporting or other personal consumer reports complaints
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- Every company with Payday loan, title loan, personal loan, or advance loan complaints
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.