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Data / Consumer complaints / Westlake Services, LLC / Payday loan, title loan, personal loan, or advance loan

Westlake Services, LLC: 265 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Westlake Services, LLC drew 265 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 2.7% of its 9,675 complaints in that time. The most common issue was “Charged fees or interest you didn't expect”. The company responded on time to 99.6% of them, and 0.0% closed with monetary or other relief.

The request: Watch Westlake Services, LLC: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 265Complaints, last 3 years
  • 2.7%Share of the company's complaints
  • 99.6%Responded on time
  • 0.0%Closed with relief
  • Oct 30, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202613049.1%
12 months to Nov 6, 20258833.2%
12 months to Nov 6, 20244717.7%

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect4617.4%
Vehicle was repossessed or sold the vehicle4316.2%
Problem with the payoff process at the end of the loan3714%
Problem when making payments269.8%
Problem with additional add-on products or services238.7%
Struggling to pay your loan228.3%
Can't contact lender or servicer166%
Incorrect information on your report134.9%
Getting the loan93.4%
Received a loan you didn't apply for62.3%
Improper use of your report51.9%
Vehicle was damaged or destroyed the vehicle51.9%
Was approved for a loan, but didn't receive money41.5%
Confusing or missing disclosures20.8%
Credit monitoring or identity theft protection services20.8%
Problem with a company's investigation into an existing problem20.8%
Confusing or misleading advertising or marketing10.4%
Getting a line of credit10.4%
Issues with repayment10.4%
Lost or stolen refund10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation265100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California6123%
Florida4115.5%
Texas207.5%
Ohio197.2%
Georgia103.8%
Michigan103.8%
Illinois83%
Indiana83%
New York72.6%
Washington72.6%
Colorado51.9%
Arizona41.5%
Maryland41.5%
North Carolina41.5%
New Jersey41.5%
Pennsylvania41.5%
South Carolina41.5%
Utah41.5%
Virginia41.5%
Delaware31.1%
Massachusetts31.1%
Nevada31.1%
Connecticut20.8%
Iowa20.8%
Idaho20.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 29, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
October 14, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 11, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 29, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 22, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
September 20, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 17, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
September 16, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
September 14, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 11, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 9, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 8, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 8, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 8, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
September 5, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 4, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 2, 2026Payday loan, title loan, personal loan, or advance loanVehicle was repossessed or sold the vehicleClosed with explanationconsumerfinance.gov
August 25, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
August 15, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.