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Data / Consumer complaints / Servicer under contract with Federal Student Aid

Servicer under contract with Federal Student Aid: 7,854 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Servicer under contract with Federal Student Aid drew 7,854 consumer complaints in the CFPB database in the three years to November 6, 2026, and 7,854 since 2024. The largest group, 3,010, was about student loan, and the most common issue was “Took or threatened to take negative or legal action” with 2,098. The company responded on time to 0.0% of the complaints, and 0.0% closed with monetary or other relief.

The request: Watch Servicer under contract with Federal Student Aid: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 7,854Complaints, last 3 years
  • 7,854Complaints, all years
  • 0.0%Responded on time
  • 0.0%Closed with relief
  • 9Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 64,540
20253,296
202418

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan3,01038.3%
Debt collection2,82335.9%
Credit reporting or other personal consumer reports1,98125.2%
Debt or credit management200.3%
Credit card90.1%
Money transfer, virtual currency, or money service50.1%
Checking or savings account20.1%
Payday loan, title loan, personal loan, or advance loan20.1%
Prepaid card20.1%

Issues

IssueComplaintsShare
Took or threatened to take negative or legal action2,09826.7%
Incorrect information on your report1,50919.2%
Dealing with your lender or servicer1,41018%
Struggling to repay your loan91311.6%
Improper use of your report6468.2%
Attempts to collect debt not owed4035.1%
Problem with a company's investigation into an existing problem3854.9%
Written notification about debt1992.5%
False statements or representation1081.4%
Credit monitoring or identity theft protection services650.8%
Problem with fraud alerts or security freezes290.4%
Getting a loan130.2%
Issue where my lender is my school120.2%
Confusing or misleading advertising or marketing110.1%
Unable to get your credit report or credit score70.1%
Threatened to contact someone or share information improperly60.1%
Communication tactics50.1%
Electronic communications40.1%
Unauthorized withdrawals or charges40.1%
Didn't provide services promised30.1%
Fraud or scam30.1%
Issue with income share agreement30.1%
Problem with a purchase shown on your statement30.1%
Closing an account20.1%
Confusing or missing disclosures20.1%

How the company responded

Company responseComplaintsShare
Untimely response7,854100%

States

StateComplaintsShare
Texas1,10114%
California6608.4%
Florida6368.1%
Georgia6247.9%
North Carolina4265.4%
New York4095.2%
Illinois2883.7%
Arizona2613.3%
New Jersey2473.1%
Pennsylvania2363%
Maryland2122.7%
Ohio2042.6%
Michigan1972.5%
Virginia1942.5%
South Carolina1782.3%
Mississippi1552%
Louisiana1491.9%
Alabama1251.6%
Tennessee1171.5%
Washington1091.4%
Minnesota1051.3%
Indiana931.2%
Massachusetts921.2%
Nevada921.2%
Colorado891.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 22, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 20, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsCredit monitoring or identity theft protection servicesUntimely responseconsumerfinance.gov
October 20, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 19, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.