Skip to the page
Get started free

Data / Consumer complaints / Servicer under contract with Federal Student Aid / Student loan

Servicer under contract with Federal Student Aid: 3,010 CFPB complaints about student loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Servicer under contract with Federal Student Aid drew 3,010 consumer complaints about student loan in the CFPB database in the three years to November 6, 2026, 38.3% of its 7,854 complaints in that time. The most common issue was “Dealing with your lender or servicer”. The company responded on time to 0.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Servicer under contract with Federal Student Aid: each new CFPB complaint about student loan by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet student loan in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 3,010Complaints, last 3 years
  • 38.3%Share of the company's complaints
  • 0.0%Responded on time
  • 0.0%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261,52350.6%
12 months to Nov 6, 20251,48749.4%
12 months to Nov 6, 202400%

Issues

IssueComplaintsShare
Dealing with your lender or servicer1,41046.8%
Struggling to repay your loan91330.3%
Incorrect information on your report37012.3%
Improper use of your report1836.1%
Problem with a company's investigation into an existing problem662.2%
Credit monitoring or identity theft protection services260.9%
Getting a loan130.4%
Issue where my lender is my school120.4%
Problem with fraud alerts or security freezes110.4%
Issue with income share agreement30.1%
Unable to get your credit report or credit score30.1%

How the company responded

Company responseComplaintsShare
Untimely response3,010100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2739.1%
Florida2267.5%
Texas2267.5%
Georgia1745.8%
New York1685.6%
Illinois1284.3%
Pennsylvania1264.2%
North Carolina1103.7%
Maryland1023.4%
Michigan993.3%
Ohio973.2%
Virginia963.2%
New Jersey842.8%
Alabama762.5%
Arizona632.1%
South Carolina632.1%
Washington632.1%
Colorado622.1%
Tennessee622.1%
Massachusetts602%
Missouri521.7%
Minnesota471.6%
Indiana461.5%
Louisiana451.5%
Mississippi421.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 20, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 20, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 19, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 19, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 19, 2026Student loanIncorrect information on your reportUntimely responseconsumerfinance.gov
October 16, 2026Student loanProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
October 15, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 15, 2026Student loanIncorrect information on your reportUntimely responseconsumerfinance.gov
October 15, 2026Student loanIncorrect information on your reportUntimely responseconsumerfinance.gov
October 14, 2026Student loanIncorrect information on your reportUntimely responseconsumerfinance.gov
October 14, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 13, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 13, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 12, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 12, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 11, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 11, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 10, 2026Student loanDealing with your lender or servicerUntimely responseconsumerfinance.gov
October 10, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
October 9, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.