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Data / Consumer complaints / Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: 7,511 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis drew 7,511 consumer complaints in the CFPB database in the three years to November 6, 2026, and 8,582 since 2019. The largest group, 6,119, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 2,708. The company responded on time to 99.9% of the complaints, and 10.6% closed with monetary or other relief.

The request: Watch Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 7,511Complaints, last 3 years
  • 8,582Complaints, all years
  • 99.9%Responded on time
  • 10.6%Closed with relief
  • 5Products
  • Nov 6, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 62,286
20252,951
20242,091
2023706
2022345
2021101
202075
201927

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection6,11981.5%
Credit reporting or other personal consumer reports1,35218%
Debt or credit management260.3%
Credit card130.2%
Checking or savings account10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed2,70836.1%
False statements or representation1,36818.2%
Written notification about debt86711.5%
Incorrect information on your report7309.7%
Took or threatened to take negative or legal action7239.6%
Problem with a company's investigation into an existing problem3004%
Improper use of your report2984%
Communication tactics2633.5%
Electronic communications1291.7%
Threatened to contact someone or share information improperly610.8%
Problem with a company's investigation into an existing issue160.2%
Credit monitoring or identity theft protection services90.1%
Unauthorized withdrawals or charges70.1%
Charged upfront or unexpected fees60.1%
Confusing or missing disclosures50.1%
Didn't provide services promised40.1%
Identity theft protection or other monitoring services40.1%
Problem with customer service40.1%
Getting a credit card30.1%
Problem when making payments30.1%
Managing an account10.1%
Problem with fraud alerts or security freezes10.1%
Trouble using your card10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation6,56687.4%
Closed with non-monetary relief77510.3%
In progress1461.9%
Closed with monetary relief240.3%

States

StateComplaintsShare
Texas1,80824.1%
California89711.9%
Florida88211.7%
Georgia6398.5%
Arizona2843.8%
Washington2673.6%
North Carolina2603.5%
Tennessee2152.9%
Maryland1852.5%
Illinois1842.4%
Colorado1752.3%
Nevada1522%
New York1472%
Virginia1461.9%
South Carolina1331.8%
Pennsylvania1191.6%
Michigan931.2%
Ohio891.2%
Alabama871.2%
Louisiana871.2%
New Jersey650.9%
Missouri540.7%
District of Columbia480.6%
Indiana420.6%
Mississippi400.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
November 6, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 5, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
November 5, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
November 5, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 4, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 4, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
November 4, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 2, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 2, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
November 2, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 28, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIdentity theft protection or other monitoring servicesClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 27, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Debt collectionFalse statements or representationClosed with non-monetary reliefconsumerfinance.gov
October 26, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 26, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 25, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 25, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 24, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.