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Data / Consumer complaints / EdFinancial Services

EdFinancial Services: 7,429 CFPB consumer complaints in the last 3 years

EdFinancial Services drew 7,429 consumer complaints in the CFPB database in the three years to November 6, 2026, and 9,923 since 2012. The largest group, 4,344, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 2,665. The company responded on time to 78.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in Texas
  • 7,429Complaints, last 3 years
  • 9,923Complaints, all years
  • 78.9%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 62,265
20253,279
20241,489
20231,495
2022996
202174
202050
201966
201877
201766
201659
20153
20131
20123

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan4,34458.5%
Credit reporting or other personal consumer reports2,50133.7%
Debt collection5567.5%
Debt or credit management130.2%
Credit card80.1%
Checking or savings account50.1%
Money transfer, virtual currency, or money service10.1%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Dealing with your lender or servicer2,66535.9%
Incorrect information on your report2,04527.5%
Improper use of your report77010.4%
Struggling to repay your loan6338.5%
Problem with a company's investigation into an existing problem5877.9%
Attempts to collect debt not owed2223%
Took or threatened to take negative or legal action1902.6%
False statements or representation771%
Credit monitoring or identity theft protection services711%
Written notification about debt510.7%
Problem with fraud alerts or security freezes370.5%
Getting a loan260.3%
Electronic communications80.1%
Communication tactics60.1%
Issue where my lender is my school60.1%
Unable to get your credit report or credit score60.1%
Confusing or missing disclosures40.1%
Charged upfront or unexpected fees30.1%
Getting a credit card30.1%
Confusing or misleading advertising or marketing20.1%
Didn't provide services promised20.1%
Issue with income share agreement20.1%
Opening an account20.1%
Threatened to contact someone or share information improperly20.1%
Identity theft protection or other monitoring services10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation7,37299.2%
In progress560.8%
Untimely response10.1%

States

StateComplaintsShare
Texas77410.4%
Florida6869.2%
California6558.8%
Georgia5016.7%
New York4355.9%
Pennsylvania3014.1%
Illinois2753.7%
New Jersey2473.3%
North Carolina2423.3%
Massachusetts2263%
Michigan2192.9%
South Carolina2082.8%
Ohio2042.7%
Virginia1972.7%
Maryland1912.6%
Louisiana1462%
Arizona1351.8%
Tennessee1331.8%
Alabama1281.7%
Washington1131.5%
Indiana1121.5%
Missouri1101.5%
Colorado991.3%
Mississippi851.1%
Minnesota761%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 30, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 29, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 29, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 28, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 28, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 27, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 26, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 26, 2026Student loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 26, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 26, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 25, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 24, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Student loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 22, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 21, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerIn progressconsumerfinance.gov
October 21, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.