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Data / Consumer complaints / JPMorgan Chase & Co.

JPMorgan Chase & Co.: 69,045 CFPB consumer complaints in the last 3 years

JPMorgan Chase & Co. drew 69,045 consumer complaints in the CFPB database in the three years to November 6, 2026, and 179,766 since 2011. The largest group, 25,090, was about checking or savings account, and the most common issue was “Managing an account” with 14,103. The company responded on time to 100.0% of the complaints, and 15.8% closed with monetary or other relief. The CFPB records the company as JPMORGAN CHASE & CO..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 69,045Complaints, last 3 years
  • 179,766Complaints, all years
  • 100.0%Responded on time
  • 15.8%Closed with relief
  • 11Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 622,707
202524,458
202419,233
202315,615
202212,121
202110,759
20209,224
20198,260
20188,906
20178,390
20168,761
20157,968
20147,734
20137,985
20127,274
2011371

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account25,09036.3%
Credit card18,28726.5%
Credit reporting or other personal consumer reports13,02118.9%
Money transfer, virtual currency, or money service5,0967.4%
Debt collection4,3686.3%
Mortgage1,7282.5%
Vehicle loan or lease1,1811.7%
Payday loan, title loan, personal loan, or advance loan1040.2%
Debt or credit management970.1%
Prepaid card610.1%
Student loan120.1%

Issues

IssueComplaintsShare
Managing an account14,10320.4%
Incorrect information on your report6,6569.6%
Problem with a purchase shown on your statement5,9538.6%
Improper use of your report5,2647.6%
Closing an account4,1816.1%
Problem with a lender or other company charging your account3,5385.1%
Other features, terms, or problems3,3654.9%
Fraud or scam2,3793.4%
Problem with a company's investigation into an existing problem2,3263.4%
Getting a credit card2,1763.2%
Took or threatened to take negative or legal action1,7192.5%
Opening an account1,7052.5%
Attempts to collect debt not owed1,5282.2%
Problem caused by your funds being low1,4362.1%
Closing your account1,4052%
Advertising and marketing, including promotional offers1,4042%
Other transaction problem1,2791.9%
Fees or interest1,1701.7%
Trouble during payment process8681.3%
Problem when making payments7181%
Trouble using your card5570.8%
False statements or representation4680.7%
Written notification about debt4310.6%
Unauthorized transactions or other transaction problem3910.6%
Applying for a mortgage or refinancing an existing mortgage3060.4%

How the company responded

Company responseComplaintsShare
Closed with explanation57,88383.8%
Closed with non-monetary relief6,0418.7%
Closed with monetary relief4,8497%
In progress2720.4%

States

StateComplaintsShare
California11,57016.8%
New York7,41010.7%
Florida7,12110.3%
Texas7,10610.3%
Illinois3,8165.5%
New Jersey2,8974.2%
Georgia2,7384%
Pennsylvania1,8762.7%
Ohio1,7032.5%
Arizona1,7022.5%
Michigan1,6612.4%
North Carolina1,3792%
Virginia1,2081.7%
Washington1,1931.7%
Colorado1,1751.7%
Maryland1,1531.7%
Massachusetts1,0781.6%
Nevada1,0041.5%
Indiana9621.4%
Louisiana8611.2%
Connecticut7451.1%
Tennessee7191%
South Carolina6440.9%
Wisconsin5830.8%
Oregon5630.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
November 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
November 1, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
November 1, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 31, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 31, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 30, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.