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Data / Consumer complaints / JPMorgan Chase & Co. / Payday loan, title loan, personal loan, or advance loan

JPMorgan Chase & Co.: 104 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

JPMorgan Chase & Co. drew 104 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.2% of its 69,045 complaints in that time. The most common issue was “Getting a line of credit”. The company responded on time to 100.0% of them, and 6.7% closed with monetary or other relief.

The request: Watch JPMorgan Chase & Co.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 104Complaints, last 3 years
  • 0.2%Share of the company's complaints
  • 100.0%Responded on time
  • 6.7%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264038.5%
12 months to Nov 6, 20253129.8%
12 months to Nov 6, 20243331.7%

Issues

IssueComplaintsShare
Getting a line of credit2120.2%
Charged fees or interest you didn't expect1413.5%
Problem when making payments1211.5%
Problem with the payoff process at the end of the loan1211.5%
Getting the loan76.7%
Problems receiving the advance76.7%
Problem with additional add-on products or services65.8%
Can't contact lender or servicer32.9%
Incorrect information on your report32.9%
Credit limit changed21.9%
Credit monitoring or identity theft protection services21.9%
Problem with a company's investigation into an existing problem21.9%
Received a loan you didn't apply for21.9%
Struggling to pay your loan21.9%
Was approved for a loan, but didn't receive the money21.9%
Confusing or misleading advertising or marketing11%
Confusing or missing disclosures11%
Improper use of your report11%
Issues with repayment11%
Problem with fraud alerts or security freezes11%
Unexpected fees11%
Was approved for a loan, but didn't receive money11%

How the company responded

Company responseComplaintsShare
Closed with explanation9692.3%
Closed with non-monetary relief43.8%
Closed with monetary relief32.9%
In progress11%

States

Where the consumers who complained live, as they gave it to the CFPB.

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 17, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 23, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 7, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 3, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 31, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov
July 7, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
July 6, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
June 30, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
June 16, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
June 9, 2026Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
June 1, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
May 16, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
May 11, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
April 26, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 7, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
March 28, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
March 26, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
March 26, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
March 20, 2026Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forClosed with explanationconsumerfinance.gov
March 19, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with monetary reliefconsumerfinance.gov
February 6, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
February 3, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
February 1, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.