Data / Consumer complaints / JPMorgan Chase & Co. / Payday loan, title loan, personal loan, or advance loan
JPMorgan Chase & Co.: 104 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
JPMorgan Chase & Co. drew 104 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.2% of its 69,045 complaints in that time. The most common issue was “Getting a line of credit”. The company responded on time to 100.0% of them, and 6.7% closed with monetary or other relief.
The request: Watch JPMorgan Chase & Co.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 104Complaints, last 3 years
- 0.2%Share of the company's complaints
- 100.0%Responded on time
- 6.7%Closed with relief
- Oct 24, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 40 | 38.5% |
| 12 months to Nov 6, 2025 | 31 | 29.8% |
| 12 months to Nov 6, 2024 | 33 | 31.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting a line of credit | 21 | 20.2% |
| Charged fees or interest you didn't expect | 14 | 13.5% |
| Problem when making payments | 12 | 11.5% |
| Problem with the payoff process at the end of the loan | 12 | 11.5% |
| Getting the loan | 7 | 6.7% |
| Problems receiving the advance | 7 | 6.7% |
| Problem with additional add-on products or services | 6 | 5.8% |
| Can't contact lender or servicer | 3 | 2.9% |
| Incorrect information on your report | 3 | 2.9% |
| Credit limit changed | 2 | 1.9% |
| Credit monitoring or identity theft protection services | 2 | 1.9% |
| Problem with a company's investigation into an existing problem | 2 | 1.9% |
| Received a loan you didn't apply for | 2 | 1.9% |
| Struggling to pay your loan | 2 | 1.9% |
| Was approved for a loan, but didn't receive the money | 2 | 1.9% |
| Confusing or misleading advertising or marketing | 1 | 1% |
| Confusing or missing disclosures | 1 | 1% |
| Improper use of your report | 1 | 1% |
| Issues with repayment | 1 | 1% |
| Problem with fraud alerts or security freezes | 1 | 1% |
| Unexpected fees | 1 | 1% |
| Was approved for a loan, but didn't receive money | 1 | 1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 96 | 92.3% |
| Closed with non-monetary relief | 4 | 3.8% |
| Closed with monetary relief | 3 | 2.9% |
| In progress | 1 | 1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 14 | 13.5% |
| Texas | 11 | 10.6% |
| New York | 8 | 7.7% |
| Florida | 7 | 6.7% |
| Illinois | 7 | 6.7% |
| Ohio | 7 | 6.7% |
| Arizona | 6 | 5.8% |
| Pennsylvania | 4 | 3.8% |
| South Carolina | 4 | 3.8% |
| Georgia | 3 | 2.9% |
| North Carolina | 3 | 2.9% |
| Virginia | 3 | 2.9% |
| Colorado | 2 | 1.9% |
| Indiana | 2 | 1.9% |
| Kansas | 2 | 1.9% |
| Massachusetts | 2 | 1.9% |
| Michigan | 2 | 1.9% |
| New Jersey | 2 | 1.9% |
| Nevada | 2 | 1.9% |
| Wisconsin | 2 | 1.9% |
| Arkansas | 1 | 1% |
| Connecticut | 1 | 1% |
| Missouri | 1 | 1% |
| Mississippi | 1 | 1% |
| Nebraska | 1 | 1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| June 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| May 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| March 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| March 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| March 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| February 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| February 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| February 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All JPMorgan Chase & Co. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.