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Data / Consumer complaints / JPMorgan Chase & Co. / Prepaid card

JPMorgan Chase & Co.: 61 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

JPMorgan Chase & Co. drew 61 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 69,045 complaints in that time. The most common issue was “Problem with a purchase or transfer”. The company responded on time to 100.0% of them, and 4.9% closed with monetary or other relief.

The request: Watch JPMorgan Chase & Co.: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 61Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 4.9%Closed with relief
  • Oct 30, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262032.8%
12 months to Nov 6, 20252337.7%
12 months to Nov 6, 20241829.5%

Issues

IssueComplaintsShare
Problem with a purchase or transfer3354.1%
Problem getting a card or closing an account914.8%
Trouble using the card813.1%
Unexpected or other fees711.5%
Advertising23.3%
Problem with overdraft23.3%

How the company responded

Company responseComplaintsShare
Closed with explanation5895.1%
Closed with non-monetary relief23.3%
Closed with monetary relief11.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas1219.7%
California914.8%
New York813.1%
Indiana711.5%
Michigan46.6%
Georgia23.3%
Illinois23.3%
Louisiana23.3%
Massachusetts23.3%
Maryland23.3%
Alabama11.6%
Arizona11.6%
Colorado11.6%
Florida11.6%
Iowa11.6%
Maine11.6%
Missouri11.6%
North Carolina11.6%
New Jersey11.6%
Virginia11.6%
Washington11.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
October 6, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 30, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 14, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
July 21, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
July 7, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
June 16, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
June 5, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
May 25, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
May 17, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
May 16, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
May 4, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
March 6, 2026Prepaid cardProblem with a purchase or transferClosed with monetary reliefconsumerfinance.gov
February 2, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
January 31, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 29, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
January 16, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 13, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
December 30, 2025Prepaid cardProblem with overdraftClosed with explanationconsumerfinance.gov
December 8, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
November 3, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 24, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 4, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 25, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 11, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.