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Data / Consumer complaints / Goldman Sachs Bank USA

Goldman Sachs Bank USA: 15,895 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Goldman Sachs Bank USA drew 15,895 consumer complaints in the CFPB database in the three years to November 6, 2026, and 22,040 since 2013. The largest group, 7,377, was about credit card, and the most common issue was “Problem with a purchase shown on your statement” with 4,132. The company responded on time to 99.9% of the complaints, and 31.8% closed with monetary or other relief. The CFPB records the company as GOLDMAN SACHS BANK USA.

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  • 15,895Complaints, last 3 years
  • 22,040Complaints, all years
  • 99.9%Responded on time
  • 31.8%Closed with relief
  • 9Products
  • Oct 26, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 65,397
20255,430
20244,520
20232,954
20221,872
2021879
2020523
2019212
2018106
201765
201628
201531
201420
20133

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit card7,37746.4%
Credit reporting or other personal consumer reports4,11025.9%
Checking or savings account2,42515.3%
Debt collection1,70710.7%
Money transfer, virtual currency, or money service1781.1%
Payday loan, title loan, personal loan, or advance loan620.4%
Mortgage130.1%
Prepaid card130.1%
Debt or credit management100.1%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement4,13226%
Incorrect information on your report2,64216.6%
Managing an account1,5159.5%
Problem with a company's investigation into an existing problem1,0856.8%
Improper use of your report8725.5%
Took or threatened to take negative or legal action6844.3%
Attempts to collect debt not owed6284%
Closing an account5503.5%
Getting a credit card5503.5%
Other features, terms, or problems5073.2%
Problem when making payments3742.4%
Closing your account3612.3%
Trouble using your card3142%
Fees or interest3102%
Opening an account3001.9%
Written notification about debt1781.1%
Advertising and marketing, including promotional offers1500.9%
False statements or representation1440.9%
Struggling to pay your bill1210.8%
Other transaction problem490.3%
Credit monitoring or identity theft protection services480.3%
Problem with a lender or other company charging your account460.3%
Communication tactics430.3%
Money was not available when promised360.2%
Problem with fraud alerts or security freezes230.1%

How the company responded

Company responseComplaintsShare
Closed with explanation10,81568%
Closed with non-monetary relief3,08419.4%
Closed with monetary relief1,96812.4%
In progress280.2%

States

StateComplaintsShare
California2,59516.3%
Florida1,71310.8%
New York1,5189.6%
Texas1,2768%
Georgia8205.2%
New Jersey7204.5%
Illinois5963.7%
Pennsylvania5813.7%
North Carolina4652.9%
Maryland3922.5%
Michigan3602.3%
Virginia3582.3%
Massachusetts3472.2%
Arizona3262.1%
Ohio3081.9%
Washington3081.9%
Connecticut2421.5%
Nevada2311.5%
Colorado2291.4%
Tennessee2061.3%
Louisiana1771.1%
South Carolina1671.1%
Missouri1500.9%
Minnesota1390.9%
Alabama1360.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 24, 2026Credit cardProblem when making paymentsClosed with monetary reliefconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 23, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 22, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardClosing your accountClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 22, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.