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Data / Consumer complaints / Goldman Sachs Bank USA / Payday loan, title loan, personal loan, or advance loan

Goldman Sachs Bank USA: 62 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Goldman Sachs Bank USA drew 62 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.4% of its 15,895 complaints in that time. The most common issue was “Problem with additional add-on products or services”. The company responded on time to 95.2% of them, and 8.1% closed with monetary or other relief.

The request: Watch Goldman Sachs Bank USA: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 62Complaints, last 3 years
  • 0.4%Share of the company's complaints
  • 95.2%Responded on time
  • 8.1%Closed with relief
  • Oct 19, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261321%
12 months to Nov 6, 202546.5%
12 months to Nov 6, 20244572.6%

Issues

IssueComplaintsShare
Problem with additional add-on products or services1422.6%
Problem when making payments1321%
Charged fees or interest you didn't expect1219.4%
Incorrect information on your report69.7%
Getting a line of credit46.5%
Problem with the payoff process at the end of the loan46.5%
Struggling to pay your loan46.5%
Confusing or misleading advertising or marketing11.6%
Confusing or missing disclosures11.6%
Getting the loan11.6%
Improper use of your report11.6%
Problem with a company's investigation into an existing problem11.6%

How the company responded

Company responseComplaintsShare
Closed with explanation5791.9%
Closed with non-monetary relief46.5%
Closed with monetary relief11.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1016.1%
Texas58.1%
Louisiana46.5%
North Carolina46.5%
New York46.5%
Connecticut34.8%
Florida34.8%
Minnesota34.8%
Virginia34.8%
Georgia23.2%
Illinois23.2%
Michigan23.2%
Oklahoma23.2%
Tennessee23.2%
Alabama11.6%
Arizona11.6%
District of Columbia11.6%
Maryland11.6%
Missouri11.6%
Northern Mariana Islands11.6%
Mississippi11.6%
New Jersey11.6%
New Mexico11.6%
Oregon11.6%
Pennsylvania11.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 21, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
August 13, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 20, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 8, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
June 5, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
May 25, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
May 1, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
March 19, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
March 17, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 5, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
January 1, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
November 10, 2025Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
July 26, 2025Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
June 8, 2025Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 19, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with monetary reliefconsumerfinance.gov
November 26, 2024Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 2, 2024Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 22, 2024Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 17, 2024Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
March 23, 2024Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 14, 2024Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
March 5, 2024Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 2, 2024Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 26, 2024Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.