Data / Consumer complaints / Goldman Sachs Bank USA / Payday loan, title loan, personal loan, or advance loan
Goldman Sachs Bank USA: 62 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Goldman Sachs Bank USA drew 62 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.4% of its 15,895 complaints in that time. The most common issue was “Problem with additional add-on products or services”. The company responded on time to 95.2% of them, and 8.1% closed with monetary or other relief.
The request: Watch Goldman Sachs Bank USA: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 62Complaints, last 3 years
- 0.4%Share of the company's complaints
- 95.2%Responded on time
- 8.1%Closed with relief
- Oct 19, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 13 | 21% |
| 12 months to Nov 6, 2025 | 4 | 6.5% |
| 12 months to Nov 6, 2024 | 45 | 72.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with additional add-on products or services | 14 | 22.6% |
| Problem when making payments | 13 | 21% |
| Charged fees or interest you didn't expect | 12 | 19.4% |
| Incorrect information on your report | 6 | 9.7% |
| Getting a line of credit | 4 | 6.5% |
| Problem with the payoff process at the end of the loan | 4 | 6.5% |
| Struggling to pay your loan | 4 | 6.5% |
| Confusing or misleading advertising or marketing | 1 | 1.6% |
| Confusing or missing disclosures | 1 | 1.6% |
| Getting the loan | 1 | 1.6% |
| Improper use of your report | 1 | 1.6% |
| Problem with a company's investigation into an existing problem | 1 | 1.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 57 | 91.9% |
| Closed with non-monetary relief | 4 | 6.5% |
| Closed with monetary relief | 1 | 1.6% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 10 | 16.1% |
| Texas | 5 | 8.1% |
| Louisiana | 4 | 6.5% |
| North Carolina | 4 | 6.5% |
| New York | 4 | 6.5% |
| Connecticut | 3 | 4.8% |
| Florida | 3 | 4.8% |
| Minnesota | 3 | 4.8% |
| Virginia | 3 | 4.8% |
| Georgia | 2 | 3.2% |
| Illinois | 2 | 3.2% |
| Michigan | 2 | 3.2% |
| Oklahoma | 2 | 3.2% |
| Tennessee | 2 | 3.2% |
| Alabama | 1 | 1.6% |
| Arizona | 1 | 1.6% |
| District of Columbia | 1 | 1.6% |
| Maryland | 1 | 1.6% |
| Missouri | 1 | 1.6% |
| Northern Mariana Islands | 1 | 1.6% |
| Mississippi | 1 | 1.6% |
| New Jersey | 1 | 1.6% |
| New Mexico | 1 | 1.6% |
| Oregon | 1 | 1.6% |
| Pennsylvania | 1 | 1.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| June 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| March 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| March 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| November 10, 2025 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 26, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| June 8, 2025 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 19, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with monetary relief | consumerfinance.gov |
| November 26, 2024 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 2, 2024 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 22, 2024 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 17, 2024 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| March 23, 2024 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 14, 2024 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| March 5, 2024 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 2, 2024 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 26, 2024 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Goldman Sachs Bank USA complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.