Skip to the page
Get started free

Data / Consumer complaints / Goldman Sachs Bank USA / Money transfer, virtual currency, or money service

Goldman Sachs Bank USA: 178 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Goldman Sachs Bank USA drew 178 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 1.1% of its 15,895 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 8.4% closed with monetary or other relief.

The request: Watch Goldman Sachs Bank USA: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet money transfer, virtual currency, or money service in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 178Complaints, last 3 years
  • 1.1%Share of the company's complaints
  • 100.0%Responded on time
  • 8.4%Closed with relief
  • Oct 21, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265832.6%
12 months to Nov 6, 20255732%
12 months to Nov 6, 20246335.4%

Issues

IssueComplaintsShare
Other transaction problem4927.5%
Money was not available when promised3620.2%
Unauthorized transactions or other transaction problem2312.9%
Fraud or scam2011.2%
Trouble accessing funds in your mobile or digital wallet179.6%
Unexpected or other fees73.9%
Managing, opening, or closing your mobile wallet account63.4%
Problem adding money63.4%
Confusing or missing disclosures52.8%
Other service problem42.2%
Wrong amount charged or received21.1%
Confusing or misleading advertising or marketing10.6%
Overdraft, savings, or rewards features10.6%
Problem with customer service10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation16391.6%
Closed with monetary relief137.3%
Closed with non-monetary relief21.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California3519.7%
New York137.3%
Texas137.3%
Florida105.6%
Georgia95.1%
New Jersey95.1%
Pennsylvania84.5%
Washington73.9%
Massachusetts63.4%
Arizona52.8%
Connecticut52.8%
Michigan52.8%
Ohio52.8%
Virginia52.8%
North Carolina42.2%
Louisiana31.7%
Oregon31.7%
Tennessee31.7%
Colorado21.1%
District of Columbia21.1%
Iowa21.1%
Illinois21.1%
Maryland21.1%
Missouri21.1%
Nevada21.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 22, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
September 6, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 20, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
August 11, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 10, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 31, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 29, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 27, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
July 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 21, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 14, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 30, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.