Data / Consumer complaints / Paypal Holdings, Inc
Paypal Holdings, Inc: 23,451 CFPB consumer complaints in the last 3 years
Paypal Holdings, Inc drew 23,451 consumer complaints in the CFPB database in the three years to November 6, 2026, and 44,441 since 2013. The largest group, 17,658, was about money transfer, virtual currency, or money service, and the most common issue was “Unauthorized transactions or other transaction problem” with 4,250. The company responded on time to 99.9% of the complaints, and 34.7% closed with monetary or other relief.
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- 23,451Complaints, last 3 years
- 44,441Complaints, all years
- 99.9%Responded on time
- 34.7%Closed with relief
- 9Products
- Nov 1, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 11,289 |
| 2025 | 7,412 |
| 2024 | 4,143 |
| 2023 | 3,834 |
| 2022 | 3,381 |
| 2021 | 5,411 |
| 2020 | 2,497 |
| 2019 | 1,628 |
| 2018 | 987 |
| 2017 | 870 |
| 2016 | 1,157 |
| 2015 | 1,040 |
| 2014 | 586 |
| 2013 | 206 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 17,658 | 75.3% |
| Checking or savings account | 3,187 | 13.6% |
| Credit card | 1,146 | 4.9% |
| Debt collection | 568 | 2.4% |
| Prepaid card | 409 | 1.7% |
| Payday loan, title loan, personal loan, or advance loan | 249 | 1.1% |
| Credit reporting or other personal consumer reports | 184 | 0.8% |
| Debt or credit management | 49 | 0.2% |
| Student loan | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Unauthorized transactions or other transaction problem | 4,250 | 18.1% |
| Trouble accessing funds in your mobile or digital wallet | 4,022 | 17.2% |
| Fraud or scam | 3,379 | 14.4% |
| Managing, opening, or closing your mobile wallet account | 2,166 | 9.2% |
| Managing an account | 2,098 | 8.9% |
| Other transaction problem | 1,620 | 6.9% |
| Problem with a purchase shown on your statement | 793 | 3.4% |
| Money was not available when promised | 735 | 3.1% |
| Problem with a lender or other company charging your account | 612 | 2.6% |
| Other service problem | 396 | 1.7% |
| Attempts to collect debt not owed | 375 | 1.6% |
| Confusing or missing disclosures | 366 | 1.6% |
| Closing an account | 349 | 1.5% |
| Unexpected or other fees | 318 | 1.4% |
| Problem with a purchase or transfer | 213 | 0.9% |
| Problem adding money | 141 | 0.6% |
| Problem when making payments | 132 | 0.6% |
| Other features, terms, or problems | 127 | 0.5% |
| Confusing or misleading advertising or marketing | 112 | 0.5% |
| Wrong amount charged or received | 78 | 0.3% |
| Trouble using the card | 75 | 0.3% |
| Overdraft, savings, or rewards features | 67 | 0.3% |
| Problem with customer service | 65 | 0.3% |
| Problem caused by your funds being low | 61 | 0.3% |
| Improper use of your report | 60 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 14,842 | 63.3% |
| Closed with non-monetary relief | 4,422 | 18.9% |
| Closed with monetary relief | 3,713 | 15.8% |
| In progress | 474 | 2% |
States
| State | Complaints | Share |
|---|---|---|
| California | 2,911 | 12.4% |
| Texas | 1,865 | 8% |
| Florida | 1,796 | 7.7% |
| New York | 1,559 | 6.6% |
| Pennsylvania | 930 | 4% |
| Georgia | 822 | 3.5% |
| Illinois | 768 | 3.3% |
| New Jersey | 750 | 3.2% |
| Michigan | 679 | 2.9% |
| North Carolina | 663 | 2.8% |
| Ohio | 642 | 2.7% |
| Washington | 583 | 2.5% |
| Virginia | 576 | 2.5% |
| Massachusetts | 541 | 2.3% |
| Colorado | 452 | 1.9% |
| Tennessee | 449 | 1.9% |
| Arizona | 420 | 1.8% |
| Maryland | 406 | 1.7% |
| Missouri | 358 | 1.5% |
| Alabama | 343 | 1.5% |
| South Carolina | 335 | 1.4% |
| Oregon | 320 | 1.4% |
| Minnesota | 317 | 1.4% |
| Indiana | 298 | 1.3% |
| Louisiana | 276 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 1, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| October 29, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Other service problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Other service problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Prepaid card | Problem with a purchase or transfer | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
Also on SpecStream
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- Consumer complaints in Texas
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.