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Data / Consumer complaints / Paypal Holdings, Inc / Credit card

Paypal Holdings, Inc: 1,146 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Paypal Holdings, Inc drew 1,146 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 4.9% of its 23,451 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 33.6% closed with monetary or other relief.

The request: Watch Paypal Holdings, Inc: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 1,146Complaints, last 3 years
  • 4.9%Share of the company's complaints
  • 100.0%Responded on time
  • 33.6%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202660152.4%
12 months to Nov 6, 202532628.4%
12 months to Nov 6, 202421919.1%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement79369.2%
Other features, terms, or problems12711.1%
Closing your account595.1%
Trouble using your card494.3%
Getting a credit card403.5%
Problem when making payments292.5%
Fees or interest252.2%
Advertising and marketing, including promotional offers151.3%
Problem with a company's investigation into an existing problem40.3%
Improper use of your report20.2%
Incorrect information on your report20.2%
Struggling to pay your bill10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation73564.1%
Closed with monetary relief25922.6%
Closed with non-monetary relief12611%
In progress262.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California15413.4%
Florida928%
Texas857.4%
New York817.1%
New Jersey554.8%
Georgia494.3%
Pennsylvania494.3%
Illinois464%
Virginia433.8%
Washington363.1%
Massachusetts353.1%
Michigan353.1%
North Carolina343%
Arizona262.3%
Ohio252.2%
Maryland211.8%
Tennessee181.6%
Colorado171.5%
Nevada161.4%
Connecticut151.3%
Indiana141.2%
Utah141.2%
Alabama131.1%
Louisiana131.1%
Wisconsin131.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 23, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 21, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 21, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 21, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 19, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 19, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 18, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.