Data / Consumer complaints / Equifax, Inc.
Equifax, Inc.: 4,219,145 CFPB consumer complaints in the last 3 years
Equifax, Inc. drew 4,219,145 consumer complaints in the CFPB database in the three years to November 6, 2026, and 5,048,085 since 2012. The largest group, 4,151,997, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 2,392,376. The company responded on time to 99.9% of the complaints, and 52.6% closed with monetary or other relief. The CFPB records the company as EQUIFAX, INC..
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Texas
- 4,219,145Complaints, last 3 years
- 5,048,085Complaints, all years
- 99.9%Responded on time
- 52.6%Closed with relief
- 11Products
- Nov 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 1,729,027 |
| 2025 | 1,680,537 |
| 2024 | 752,722 |
| 2023 | 329,181 |
| 2022 | 184,666 |
| 2021 | 148,533 |
| 2020 | 78,385 |
| 2019 | 40,918 |
| 2018 | 30,056 |
| 2017 | 30,726 |
| 2016 | 15,973 |
| 2015 | 12,001 |
| 2014 | 9,962 |
| 2013 | 4,776 |
| 2012 | 622 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 4,151,997 | 98.4% |
| Debt collection | 47,858 | 1.1% |
| Credit card | 17,625 | 0.4% |
| Debt or credit management | 531 | 0.1% |
| Vehicle loan or lease | 408 | 0.1% |
| Student loan | 209 | 0.1% |
| Checking or savings account | 182 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 141 | 0.1% |
| Prepaid card | 117 | 0.1% |
| Mortgage | 46 | 0.1% |
| Money transfer, virtual currency, or money service | 31 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 2,392,376 | 56.7% |
| Improper use of your report | 963,153 | 22.8% |
| Problem with a company's investigation into an existing problem | 771,667 | 18.3% |
| Written notification about debt | 23,115 | 0.5% |
| Attempts to collect debt not owed | 21,954 | 0.5% |
| Unable to get your credit report or credit score | 21,876 | 0.5% |
| Problem with fraud alerts or security freezes | 9,802 | 0.2% |
| Credit monitoring or identity theft protection services | 6,759 | 0.2% |
| Getting a credit card | 2,141 | 0.1% |
| Problem with a company's investigation into an existing issue | 1,458 | 0.1% |
| False statements or representation | 1,391 | 0.1% |
| Took or threatened to take negative or legal action | 1,069 | 0.1% |
| Confusing or missing disclosures | 328 | 0.1% |
| Identity theft protection or other monitoring services | 197 | 0.1% |
| Repossession | 180 | 0.1% |
| Communication tactics | 173 | 0.1% |
| Advertising and marketing, including promotional offers | 162 | 0.1% |
| Opening an account | 147 | 0.1% |
| Getting a loan or lease | 140 | 0.1% |
| Other features, terms, or problems | 105 | 0.1% |
| Electronic communications | 83 | 0.1% |
| Threatened to contact someone or share information improperly | 73 | 0.1% |
| Didn't provide services promised | 62 | 0.1% |
| Problem with a purchase shown on your statement | 61 | 0.1% |
| Closing your account | 60 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief | 2,217,321 | 52.6% |
| Closed with explanation | 1,974,381 | 46.8% |
| In progress | 27,440 | 0.7% |
| Closed with monetary relief | 3 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 662,279 | 15.7% |
| Florida | 626,018 | 14.8% |
| California | 384,320 | 9.1% |
| Georgia | 320,611 | 7.6% |
| New York | 227,448 | 5.4% |
| Illinois | 179,214 | 4.2% |
| Pennsylvania | 151,932 | 3.6% |
| North Carolina | 150,244 | 3.6% |
| New Jersey | 129,462 | 3.1% |
| Alabama | 115,825 | 2.7% |
| Louisiana | 107,678 | 2.6% |
| South Carolina | 104,132 | 2.5% |
| Maryland | 100,094 | 2.4% |
| Mississippi | 93,688 | 2.2% |
| Michigan | 82,444 | 2% |
| Ohio | 77,672 | 1.8% |
| Virginia | 73,893 | 1.8% |
| Arizona | 63,328 | 1.5% |
| Tennessee | 59,477 | 1.4% |
| Nevada | 51,503 | 1.2% |
| Massachusetts | 50,719 | 1.2% |
| Indiana | 45,010 | 1.1% |
| Missouri | 42,007 | 1% |
| Washington | 32,425 | 0.8% |
| Wisconsin | 29,344 | 0.7% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.