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Data / Consumer complaints / Equifax, Inc. / Credit card

Equifax, Inc.: 17,625 CFPB complaints about credit card, last 3 years

Equifax, Inc. drew 17,625 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 0.4% of its 4,219,145 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 59.8% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet credit card in Texas
  • 17,625Complaints, last 3 years
  • 0.4%Share of the company's complaints
  • 100.0%Responded on time
  • 59.8%Closed with relief
  • Oct 30, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261,7539.9%
12 months to Nov 6, 20258,99851.1%
12 months to Nov 6, 20246,87439%

Issues

IssueComplaintsShare
Incorrect information on your report8,05945.7%
Problem with a company's investigation into an existing problem6,85338.9%
Getting a credit card2,14112.1%
Advertising and marketing, including promotional offers1620.9%
Other features, terms, or problems1050.6%
Improper use of your report790.4%
Problem with a purchase shown on your statement610.3%
Closing your account600.3%
Problem when making payments360.2%
Fees or interest230.1%
Struggling to pay your bill120.1%
Trouble using your card120.1%
Credit monitoring or identity theft protection services90.1%
Problem with fraud alerts or security freezes90.1%
Unable to get your credit report or credit score40.1%

How the company responded

Company responseComplaintsShare
Closed with non-monetary relief10,54159.8%
Closed with explanation7,02139.8%
In progress630.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas5,06128.7%
Florida1,6219.2%
California1,4118%
Illinois1,1556.6%
Virginia1,0536%
New York7464.2%
Georgia7264.1%
Pennsylvania7064%
Maryland4092.3%
North Carolina3972.3%
Arizona3401.9%
West Virginia3201.8%
Louisiana2931.7%
New Jersey2901.6%
Missouri2851.6%
Alabama2451.4%
Indiana2421.4%
Tennessee1941.1%
Ohio1701%
Michigan1600.9%
Mississippi1500.9%
South Carolina1500.9%
Nevada1410.8%
Massachusetts1320.7%
Washington1110.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 29, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 28, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 28, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 28, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 28, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.