Data / Consumer complaints / West Virginia
Consumer complaints in West Virginia: 15,596 to the CFPB in the last 3 years
Consumers in West Virginia sent 15,596 complaints to the CFPB in the three years to November 6, 2026, and 22,748 since 2011. The largest group, 10,836, was about credit reporting or other personal consumer reports. Companies responded on time to 99.1% of them. A state's count follows its population, so the page compares counts and not rates.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
Get credit reporting or other personal consumer reports in West VirginiaWatch complaints in West VirginiaGet the largest companies here
- 15,596Complaints, last 3 years
- 22,748Complaints, all years
- 415Companies
- 99.1%Responded on time
- Nov 6, 2026Latest received
Products
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 10,836 | 69.5% |
| Debt collection | 1,661 | 10.7% |
| Credit card | 1,304 | 8.4% |
| Checking or savings account | 646 | 4.1% |
| Money transfer, virtual currency, or money service | 395 | 2.5% |
| Mortgage | 202 | 1.3% |
| Student loan | 196 | 1.3% |
| Vehicle loan or lease | 164 | 1.1% |
| Payday loan, title loan, personal loan, or advance loan | 95 | 0.6% |
| Prepaid card | 74 | 0.5% |
| Debt or credit management | 23 | 0.1% |
Companies with the most complaints from West Virginia
Counts only: a company with more customers in the state draws more complaints.
Complaints by year
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 5,920 |
| 2025 | 6,159 |
| 2024 | 3,186 |
| 2023 | 1,772 |
| 2022 | 1,043 |
| 2021 | 761 |
| 2020 | 529 |
| 2019 | 490 |
| 2018 | 508 |
| 2017 | 593 |
| 2016 | 467 |
| 2015 | 461 |
| 2014 | 407 |
| 2013 | 259 |
| 2012 | 186 |
| 2011 | 7 |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 7,021 | 45% |
| Improper use of your report | 2,297 | 14.7% |
| Problem with a company's investigation into an existing problem | 2,194 | 14.1% |
| Written notification about debt | 884 | 5.7% |
| Managing an account | 395 | 2.5% |
| Attempts to collect debt not owed | 358 | 2.3% |
| False statements or representation | 149 | 1% |
| Dealing with your lender or servicer | 139 | 0.9% |
| Other transaction problem | 139 | 0.9% |
| Problem with a purchase shown on your statement | 135 | 0.9% |
| Took or threatened to take negative or legal action | 110 | 0.7% |
| Trouble during payment process | 104 | 0.7% |
| Communication tactics | 103 | 0.7% |
| Problem with a lender or other company charging your account | 103 | 0.7% |
| Fraud or scam | 90 | 0.6% |
| Getting a credit card | 74 | 0.5% |
| Problem when making payments | 74 | 0.5% |
| Problem with fraud alerts or security freezes | 71 | 0.5% |
| Other features, terms, or problems | 70 | 0.4% |
| Closing an account | 69 | 0.4% |
| Unauthorized transactions or other transaction problem | 61 | 0.4% |
| Managing the loan or lease | 60 | 0.4% |
| Unable to get your credit report or credit score | 60 | 0.4% |
| Fees or interest | 55 | 0.4% |
| Struggling to pay mortgage | 50 | 0.3% |
How companies responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 9,358 | 60% |
| Closed with non-monetary relief | 5,355 | 34.3% |
| In progress | 593 | 3.8% |
| Closed with monetary relief | 236 | 1.5% |
| Untimely response | 54 | 0.3% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Company | Product | Issue | Company response | Source |
|---|---|---|---|---|---|
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 6, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 4, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Harris & Harris, Ltd. | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | American Credit Acceptance, LLC | Vehicle loan or lease | Managing the loan or lease | In progress | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | TransUnion Intermediate Holdings, Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Experian Information Solutions Inc. | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
- All consumer complaints
- Credit reporting or other personal consumer reports, all states
- Debt collection, all states
- Credit card, all states
- Checking or savings account, all states
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.