Data / Consumer complaints / Portfolio Recovery Associates, LLC
Portfolio Recovery Associates, LLC: 43,092 CFPB consumer complaints in the last 3 years
Portfolio Recovery Associates, LLC drew 43,092 consumer complaints in the CFPB database in the three years to November 6, 2026, and 68,815 since 2013. The largest group, 33,934, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 14,595. The company responded on time to 98.3% of the complaints, and 48.4% closed with monetary or other relief.
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- 43,092Complaints, last 3 years
- 68,815Complaints, all years
- 98.3%Responded on time
- 48.4%Closed with relief
- 9Products
- Nov 4, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 18,760 |
| 2025 | 16,206 |
| 2024 | 7,613 |
| 2023 | 3,667 |
| 2022 | 3,136 |
| 2021 | 4,435 |
| 2020 | 3,160 |
| 2019 | 2,259 |
| 2018 | 2,881 |
| 2017 | 2,205 |
| 2016 | 1,502 |
| 2015 | 1,468 |
| 2014 | 1,182 |
| 2013 | 341 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Debt collection | 33,934 | 78.7% |
| Credit reporting or other personal consumer reports | 8,675 | 20.1% |
| Credit card | 339 | 0.8% |
| Debt or credit management | 118 | 0.3% |
| Vehicle loan or lease | 9 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 8 | 0.1% |
| Checking or savings account | 7 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
| Mortgage | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 14,595 | 33.9% |
| Took or threatened to take negative or legal action | 6,547 | 15.2% |
| Written notification about debt | 5,779 | 13.4% |
| False statements or representation | 4,530 | 10.5% |
| Incorrect information on your report | 4,126 | 9.6% |
| Improper use of your report | 2,485 | 5.8% |
| Problem with a company's investigation into an existing problem | 2,111 | 4.9% |
| Communication tactics | 1,958 | 4.5% |
| Electronic communications | 284 | 0.7% |
| Threatened to contact someone or share information improperly | 241 | 0.6% |
| Getting a credit card | 87 | 0.2% |
| Credit monitoring or identity theft protection services | 46 | 0.1% |
| Confusing or missing disclosures | 37 | 0.1% |
| Other features, terms, or problems | 32 | 0.1% |
| Closing your account | 27 | 0.1% |
| Problem with customer service | 25 | 0.1% |
| Problem with a purchase shown on your statement | 20 | 0.1% |
| Struggling to pay your bill | 20 | 0.1% |
| Problem with a company's investigation into an existing issue | 18 | 0.1% |
| Charged upfront or unexpected fees | 17 | 0.1% |
| Problem with fraud alerts or security freezes | 16 | 0.1% |
| Unauthorized withdrawals or charges | 15 | 0.1% |
| Didn't provide services promised | 13 | 0.1% |
| Confusing or misleading advertising or marketing | 11 | 0.1% |
| Problem when making payments | 8 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 21,053 | 48.9% |
| Closed with non-monetary relief | 20,875 | 48.4% |
| In progress | 1,164 | 2.7% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 6,089 | 14.1% |
| Florida | 5,274 | 12.2% |
| California | 4,346 | 10.1% |
| Georgia | 3,406 | 7.9% |
| New York | 2,479 | 5.8% |
| Illinois | 1,795 | 4.2% |
| Pennsylvania | 1,702 | 3.9% |
| New Jersey | 1,373 | 3.2% |
| North Carolina | 1,200 | 2.8% |
| South Carolina | 1,153 | 2.7% |
| Ohio | 1,124 | 2.6% |
| Louisiana | 1,078 | 2.5% |
| Alabama | 1,014 | 2.4% |
| Michigan | 959 | 2.2% |
| Maryland | 930 | 2.2% |
| Arizona | 880 | 2% |
| Virginia | 832 | 1.9% |
| Washington | 710 | 1.6% |
| Mississippi | 691 | 1.6% |
| Tennessee | 628 | 1.5% |
| Nevada | 556 | 1.3% |
| Massachusetts | 522 | 1.2% |
| Indiana | 497 | 1.2% |
| Missouri | 441 | 1% |
| Arkansas | 349 | 0.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
Also on SpecStream
- Every company with Debt collection complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Every company with Debt or credit management complaints
- Consumer complaints in Texas
- Consumer complaints in Florida
- Consumer complaints in California
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.