Data / Consumer complaints / Portfolio Recovery Associates, LLC / Debt collection
Portfolio Recovery Associates, LLC: 33,934 CFPB complaints about debt collection, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Portfolio Recovery Associates, LLC drew 33,934 consumer complaints about debt collection in the CFPB database in the three years to November 6, 2026, 78.7% of its 43,092 complaints in that time. The most common issue was “Attempts to collect debt not owed”. The company responded on time to 98.4% of them, and 50.5% closed with monetary or other relief.
The request: Watch Portfolio Recovery Associates, LLC: each new CFPB complaint about debt collection by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 33,934Complaints, last 3 years
- 78.7%Share of the company's complaints
- 98.4%Responded on time
- 50.5%Closed with relief
- Nov 4, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 18,121 | 53.4% |
| 12 months to Nov 6, 2025 | 11,008 | 32.4% |
| 12 months to Nov 6, 2024 | 4,805 | 14.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 14,595 | 43% |
| Took or threatened to take negative or legal action | 6,547 | 19.3% |
| Written notification about debt | 5,779 | 17% |
| False statements or representation | 4,530 | 13.3% |
| Communication tactics | 1,958 | 5.8% |
| Electronic communications | 284 | 0.8% |
| Threatened to contact someone or share information improperly | 241 | 0.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief | 17,134 | 50.5% |
| Closed with explanation | 15,843 | 46.7% |
| In progress | 957 | 2.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Texas | 4,784 | 14.1% |
| Florida | 4,043 | 11.9% |
| California | 3,395 | 10% |
| Georgia | 2,687 | 7.9% |
| New York | 1,900 | 5.6% |
| Illinois | 1,394 | 4.1% |
| Pennsylvania | 1,255 | 3.7% |
| New Jersey | 1,078 | 3.2% |
| North Carolina | 993 | 2.9% |
| South Carolina | 954 | 2.8% |
| Louisiana | 877 | 2.6% |
| Ohio | 866 | 2.6% |
| Alabama | 780 | 2.3% |
| Arizona | 766 | 2.3% |
| Michigan | 735 | 2.2% |
| Maryland | 704 | 2.1% |
| Virginia | 650 | 1.9% |
| Washington | 632 | 1.9% |
| Mississippi | 624 | 1.8% |
| Tennessee | 489 | 1.4% |
| Massachusetts | 437 | 1.3% |
| Nevada | 430 | 1.3% |
| Indiana | 394 | 1.2% |
| Missouri | 362 | 1.1% |
| Arkansas | 280 | 0.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
Also on SpecStream
- All Portfolio Recovery Associates, LLC complaints
- Every company with Debt collection complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.