Data / Consumer complaints / Portfolio Recovery Associates, LLC / Credit reporting or other personal consumer reports

Portfolio Recovery Associates, LLC: 8,675 CFPB complaints about credit reporting or other personal consumer reports, last 3 years

Name: CFPB complaints about Credit reporting or other personal consumer reports against Portfolio Recovery Associates, LLC
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Portfolio Recovery Associates, LLC drew 8,675 consumer complaints about credit reporting or other personal consumer reports in the CFPB database in the three years to November 6, 2026, 20.1% of its 43,092 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 98.0% of them, and 41.4% closed with monetary or other relief.

The request: Watch Portfolio Recovery Associates, LLC: each new CFPB complaint about credit reporting or other personal consumer reports by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaints Get every company for this product Get credit reporting or other personal consumer reports in Texas

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

8,675Complaints, last 3 years
20.1%Share of the company's complaints
98.0%Responded on time
41.4%Closed with relief
Nov 3, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

Period	Complaints	Share
12 months to Nov 6, 2026	3,717	42.8%
12 months to Nov 6, 2025	3,361	38.7%
12 months to Nov 6, 2024	1,597	18.4%

Issues

Issue	Complaints	Share
Incorrect information on your report	4,039	46.6%
Improper use of your report	2,459	28.3%
Problem with a company's investigation into an existing problem	2,096	24.2%
Credit monitoring or identity theft protection services	39	0.4%
Problem with a company's investigation into an existing issue	18	0.2%
Problem with fraud alerts or security freezes	14	0.2%
Unable to get your credit report or credit score	6	0.1%
Identity theft protection or other monitoring services	4	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	4,882	56.3%
Closed with non-monetary relief	3,594	41.4%
In progress	199	2.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

State	Complaints	Share
Texas	1,242	14.3%
Florida	1,173	13.5%
California	913	10.5%
Georgia	670	7.7%
New York	540	6.2%
Pennsylvania	436	5%
Illinois	380	4.4%
New Jersey	280	3.2%
Ohio	243	2.8%
Alabama	228	2.6%
Maryland	218	2.5%
Michigan	208	2.4%
Louisiana	194	2.2%
North Carolina	190	2.2%
South Carolina	189	2.2%
Virginia	163	1.9%
Tennessee	129	1.5%
Nevada	120	1.4%
Arizona	111	1.3%
Indiana	99	1.1%
Massachusetts	80	0.9%
Missouri	75	0.9%
Washington	73	0.8%
Arkansas	67	0.8%
Colorado	64	0.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 3, 2026	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with non-monetary relief	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.