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Data / Consumer complaints / Portfolio Recovery Associates, LLC / Credit card

Portfolio Recovery Associates, LLC: 339 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Portfolio Recovery Associates, LLC drew 339 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 0.8% of its 43,092 complaints in that time. The most common issue was “Getting a credit card”. The company responded on time to 96.5% of them, and 29.8% closed with monetary or other relief.

The request: Watch Portfolio Recovery Associates, LLC: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 339Complaints, last 3 years
  • 0.8%Share of the company's complaints
  • 96.5%Responded on time
  • 29.8%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202612737.5%
12 months to Nov 6, 202513038.3%
12 months to Nov 6, 20248224.2%

Issues

IssueComplaintsShare
Getting a credit card8725.7%
Incorrect information on your report8324.5%
Other features, terms, or problems329.4%
Closing your account278%
Improper use of your report257.4%
Problem with a purchase shown on your statement205.9%
Struggling to pay your bill205.9%
Problem with a company's investigation into an existing problem154.4%
Problem when making payments82.4%
Credit monitoring or identity theft protection services72.1%
Fees or interest72.1%
Advertising and marketing, including promotional offers30.9%
Trouble using your card30.9%
Problem with fraud alerts or security freezes20.6%

How the company responded

Company responseComplaintsShare
Closed with explanation23469%
Closed with non-monetary relief10129.8%
In progress41.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida3610.6%
Texas3610.6%
Georgia3510.3%
New York308.8%
California267.7%
Illinois185.3%
Virginia154.4%
North Carolina133.8%
Michigan123.5%
New Jersey123.5%
Ohio92.7%
Pennsylvania82.4%
Tennessee82.4%
Colorado72.1%
Iowa61.8%
Maryland61.8%
South Carolina61.8%
Alabama51.5%
Louisiana51.5%
Nevada51.5%
Washington51.5%
Massachusetts41.2%
Wisconsin41.2%
Connecticut30.9%
Indiana30.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 15, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 11, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 5, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 3, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
October 1, 2026Credit cardImproper use of your reportIn progressconsumerfinance.gov
September 14, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 14, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
September 14, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 9, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 5, 2026Credit cardClosing your accountClosed with non-monetary reliefconsumerfinance.gov
September 1, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
August 31, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
August 30, 2026Credit cardClosing your accountClosed with non-monetary reliefconsumerfinance.gov
August 28, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
August 28, 2026Credit cardIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 26, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 25, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
August 24, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 20, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
August 18, 2026Credit cardIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 17, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
August 16, 2026Credit cardIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 14, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.