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Data / Consumer complaints / Nelnet, Inc.

Nelnet, Inc.: 18,060 CFPB consumer complaints in the last 3 years

Nelnet, Inc. drew 18,060 consumer complaints in the CFPB database in the three years to November 6, 2026, and 28,476 since 2012. The largest group, 10,118, was about student loan, and the most common issue was “Dealing with your lender or servicer” with 5,462. The company responded on time to 99.9% of the complaints, and 0.1% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every student loan companyGet student loan in Texas
  • 18,060Complaints, last 3 years
  • 28,476Complaints, all years
  • 99.9%Responded on time
  • 0.1%Closed with relief
  • 10Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 65,564
20258,074
20243,537
20233,361
20221,809
20211,418
20201,119
2019922
2018991
20171,013
2016553
201526
201424
201335
201230

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Student loan10,11856%
Credit reporting or other personal consumer reports6,68937%
Debt collection1,1716.5%
Payday loan, title loan, personal loan, or advance loan270.1%
Debt or credit management260.1%
Credit card150.1%
Checking or savings account60.1%
Money transfer, virtual currency, or money service50.1%
Prepaid card20.1%
Vehicle loan or lease10.1%

Issues

IssueComplaintsShare
Dealing with your lender or servicer5,46230.2%
Incorrect information on your report5,15328.5%
Improper use of your report2,11811.7%
Struggling to repay your loan1,93310.7%
Problem with a company's investigation into an existing problem1,7619.8%
Took or threatened to take negative or legal action4302.4%
Attempts to collect debt not owed3632%
Credit monitoring or identity theft protection services1861%
False statements or representation1560.9%
Written notification about debt1450.8%
Problem with fraud alerts or security freezes950.5%
Getting a loan500.3%
Communication tactics310.2%
Electronic communications290.2%
Unable to get your credit report or credit score230.1%
Issue where my lender is my school170.1%
Threatened to contact someone or share information improperly170.1%
Issue with income share agreement160.1%
Confusing or misleading advertising or marketing130.1%
Charged fees or interest you didn't expect80.1%
Confusing or missing disclosures70.1%
Other features, terms, or problems40.1%
Problem when making payments40.1%
Problem with a company's investigation into an existing issue40.1%
Problem with the payoff process at the end of the loan40.1%

How the company responded

Company responseComplaintsShare
Closed with explanation18,04899.9%
In progress110.1%
Closed with non-monetary relief10.1%

States

StateComplaintsShare
Texas2,22412.3%
Florida1,5808.7%
California1,3867.7%
Georgia1,2977.2%
New York1,0796%
Illinois7894.4%
Pennsylvania7394.1%
North Carolina6773.7%
Ohio6133.4%
Michigan5923.3%
New Jersey5132.8%
Virginia4542.5%
Maryland4272.4%
South Carolina4222.3%
Arizona3722.1%
Alabama3612%
Tennessee3281.8%
Massachusetts3161.7%
Louisiana3051.7%
Colorado2701.5%
Washington2601.4%
Missouri2501.4%
Indiana2461.4%
Wisconsin2321.3%
Mississippi2081.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 29, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 29, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Student loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 27, 2026Student loanImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 26, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Student loanStruggling to repay your loanIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 25, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 24, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 23, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.