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Data / Consumer complaints / Santander Holdings USA, Inc.

Santander Holdings USA, Inc.: 15,373 CFPB consumer complaints in the last 3 years

Santander Holdings USA, Inc. drew 15,373 consumer complaints in the CFPB database in the three years to November 6, 2026, and 18,443 since 2018. The largest group, 6,214, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 3,412. The company responded on time to 99.9% of the complaints, and 30.6% closed with monetary or other relief. The CFPB records the company as SANTANDER HOLDINGS USA, INC..

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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Texas
  • 15,373Complaints, last 3 years
  • 18,443Complaints, all years
  • 99.9%Responded on time
  • 30.6%Closed with relief
  • 10Products
  • Nov 6, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 65,559
20255,903
20243,552
20232,670
2022758
20181

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports6,21440.4%
Vehicle loan or lease4,93432.1%
Debt collection2,32615.1%
Checking or savings account1,2187.9%
Credit card2101.4%
Payday loan, title loan, personal loan, or advance loan1691.1%
Mortgage1370.9%
Money transfer, virtual currency, or money service1260.8%
Debt or credit management280.2%
Prepaid card110.1%

Issues

IssueComplaintsShare
Incorrect information on your report3,41222.2%
Improper use of your report2,27214.8%
Managing the loan or lease1,3728.9%
Repossession1,2488.1%
Problem with a company's investigation into an existing problem1,1457.4%
Attempts to collect debt not owed9105.9%
Problems at the end of the loan or lease8735.7%
Managing an account8105.3%
Took or threatened to take negative or legal action7194.7%
Getting a loan or lease4442.9%
Struggling to pay your loan3352.2%
False statements or representation3212.1%
Written notification about debt2841.8%
Closing an account1491%
Problem with a lender or other company charging your account1080.7%
Opening an account1020.7%
Trouble during payment process890.6%
Credit monitoring or identity theft protection services680.4%
Problem when making payments680.4%
Communication tactics650.4%
Problem with a purchase shown on your statement570.4%
Fraud or scam520.3%
Problem caused by your funds being low420.3%
Charged fees or interest you didn't expect330.2%
Problem with the payoff process at the end of the loan330.2%

How the company responded

Company responseComplaintsShare
Closed with explanation10,54468.6%
Closed with non-monetary relief4,55629.6%
Closed with monetary relief1440.9%
In progress1280.8%
Untimely response10.1%

States

StateComplaintsShare
Texas1,92112.5%
Florida1,86712.1%
Georgia1,1937.8%
California1,1407.4%
New York1,0697%
New Jersey7635%
Pennsylvania7574.9%
Massachusetts6033.9%
North Carolina5903.8%
Illinois4833.1%
Ohio4362.8%
Maryland4052.6%
South Carolina3452.2%
Louisiana3052%
Michigan2951.9%
Virginia2781.8%
Alabama2701.8%
Tennessee2571.7%
Arizona2141.4%
Missouri2071.3%
Nevada1731.1%
Indiana1581%
Mississippi1511%
Connecticut1420.9%
Arkansas1180.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 6, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
November 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 4, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 4, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
November 3, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 2, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
November 2, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountIn progressconsumerfinance.gov
November 2, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueIn progressconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Vehicle loan or leaseManaging the loan or leaseClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
October 29, 2026Vehicle loan or leaseRepossessionClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 29, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Vehicle loan or leaseGetting a loan or leaseClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 28, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.