Data / Consumer complaints / Santander Holdings USA, Inc. / Money transfer, virtual currency, or money service
Santander Holdings USA, Inc.: 126 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Santander Holdings USA, Inc. drew 126 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.8% of its 15,373 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 3.2% closed with monetary or other relief.
The request: Watch Santander Holdings USA, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 126Complaints, last 3 years
- 0.8%Share of the company's complaints
- 100.0%Responded on time
- 3.2%Closed with relief
- Nov 3, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 54 | 42.9% |
| 12 months to Nov 6, 2025 | 46 | 36.5% |
| 12 months to Nov 6, 2024 | 26 | 20.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 52 | 41.3% |
| Other transaction problem | 32 | 25.4% |
| Money was not available when promised | 12 | 9.5% |
| Problem with customer service | 8 | 6.3% |
| Unauthorized transactions or other transaction problem | 5 | 4% |
| Lost or stolen money order | 4 | 3.2% |
| Managing, opening, or closing your mobile wallet account | 3 | 2.4% |
| Confusing or misleading advertising or marketing | 2 | 1.6% |
| Confusing or missing disclosures | 2 | 1.6% |
| Other service problem | 2 | 1.6% |
| Trouble accessing funds in your mobile or digital wallet | 2 | 1.6% |
| Unexpected or other fees | 1 | 0.8% |
| Wrong amount charged or received | 1 | 0.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 107 | 84.9% |
| In progress | 15 | 11.9% |
| Closed with non-monetary relief | 4 | 3.2% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Pennsylvania | 21 | 16.7% |
| Massachusetts | 20 | 15.9% |
| New York | 20 | 15.9% |
| New Jersey | 15 | 11.9% |
| California | 7 | 5.6% |
| Florida | 6 | 4.8% |
| Rhode Island | 6 | 4.8% |
| Texas | 5 | 4% |
| New Hampshire | 4 | 3.2% |
| North Carolina | 3 | 2.4% |
| Oregon | 2 | 1.6% |
| Virginia | 2 | 1.6% |
| Arkansas | 1 | 0.8% |
| Arizona | 1 | 0.8% |
| Colorado | 1 | 0.8% |
| Kansas | 1 | 0.8% |
| Louisiana | 1 | 0.8% |
| Maryland | 1 | 0.8% |
| Missouri | 1 | 0.8% |
| Nebraska | 1 | 0.8% |
| Nevada | 1 | 0.8% |
| South Carolina | 1 | 0.8% |
| Tennessee | 1 | 0.8% |
| Washington | 1 | 0.8% |
| Wisconsin | 1 | 0.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Lost or stolen money order | In progress | consumerfinance.gov |
| October 30, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 19, 2026 | Money transfer, virtual currency, or money service | Lost or stolen money order | Closed with non-monetary relief | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 8, 2026 | Money transfer, virtual currency, or money service | Other service problem | In progress | consumerfinance.gov |
| October 8, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 7, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | In progress | consumerfinance.gov |
| September 27, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 27, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 25, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| September 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 17, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 8, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Santander Holdings USA, Inc. complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.