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Data / Consumer complaints / Santander Holdings USA, Inc. / Mortgage

Santander Holdings USA, Inc.: 137 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Santander Holdings USA, Inc. drew 137 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 0.9% of its 15,373 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 2.2% closed with monetary or other relief.

The request: Watch Santander Holdings USA, Inc.: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 137Complaints, last 3 years
  • 0.9%Share of the company's complaints
  • 100.0%Responded on time
  • 2.2%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263626.3%
12 months to Nov 6, 20254734.3%
12 months to Nov 6, 20245439.4%

Issues

IssueComplaintsShare
Trouble during payment process8965%
Struggling to pay mortgage2719.7%
Closing on a mortgage107.3%
Applying for a mortgage or refinancing an existing mortgage75.1%
Incorrect information on your report32.2%
Problem with fraud alerts or security freezes10.7%

How the company responded

Company responseComplaintsShare
Closed with explanation12994.2%
In progress53.6%
Closed with non-monetary relief32.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Pennsylvania2921.2%
Massachusetts2820.4%
New Jersey2216.1%
New York1913.9%
Rhode Island96.6%
Florida75.1%
Connecticut64.4%
New Hampshire42.9%
Maryland32.2%
California21.5%
North Carolina21.5%
Virginia21.5%
Delaware10.7%
Michigan10.7%
South Carolina10.7%
Vermont10.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 5, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 3, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
August 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 23, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 16, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 7, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
April 10, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 1, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.