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Data / Consumer complaints / Rocket Mortgage, LLC

Rocket Mortgage, LLC: 5,297 CFPB consumer complaints in the last 3 years

Rocket Mortgage, LLC drew 5,297 consumer complaints in the CFPB database in the three years to November 6, 2026, and 9,807 since 2011. The largest group, 4,430, was about mortgage, and the most common issue was “Trouble during payment process” with 2,363. The company responded on time to 99.9% of the complaints, and 0.5% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in California
  • 5,297Complaints, last 3 years
  • 9,807Complaints, all years
  • 99.9%Responded on time
  • 0.5%Closed with relief
  • 8Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 63,915
2025876
2024440
2023463
2022591
2021653
2020641
2019366
2018353
2017291
2016358
2015322
2014218
2013206
2012113
20111

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage4,43083.6%
Credit reporting or other personal consumer reports73914%
Debt collection961.8%
Money transfer, virtual currency, or money service100.2%
Debt or credit management90.2%
Payday loan, title loan, personal loan, or advance loan60.1%
Checking or savings account40.1%
Credit card30.1%

Issues

IssueComplaintsShare
Trouble during payment process2,36344.6%
Struggling to pay mortgage1,00919%
Applying for a mortgage or refinancing an existing mortgage5259.9%
Incorrect information on your report5159.7%
Closing on a mortgage3416.4%
Problem with a company's investigation into an existing problem2073.9%
Improper use of your report1853.5%
Attempts to collect debt not owed430.8%
Took or threatened to take negative or legal action300.6%
Written notification about debt130.2%
Credit monitoring or identity theft protection services110.2%
Problem with fraud alerts or security freezes70.1%
False statements or representation50.1%
Unable to get your credit report or credit score40.1%
Communication tactics30.1%
Didn't provide services promised30.1%
Fraud or scam30.1%
Other transaction problem30.1%
Problem with a company's investigation into an existing issue30.1%
Charged upfront or unexpected fees20.1%
Confusing or misleading advertising or marketing20.1%
Money was not available when promised20.1%
Problem with a lender or other company charging your account20.1%
Threatened to contact someone or share information improperly20.1%
Can't contact lender or servicer10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation5,14097%
In progress1292.4%
Closed with monetary relief270.5%
Closed with non-monetary relief10.1%

States

StateComplaintsShare
California59711.3%
Florida54710.3%
Texas4969.4%
Georgia3135.9%
New York2174.1%
Pennsylvania2063.9%
Ohio1913.6%
Illinois1833.5%
North Carolina1733.3%
Michigan1613%
New Jersey1573%
Virginia1573%
Maryland1562.9%
South Carolina1232.3%
Colorado1202.3%
Tennessee1092.1%
Arizona941.8%
Louisiana861.6%
Washington851.6%
Indiana831.6%
Alabama821.5%
Missouri791.5%
Massachusetts771.5%
Utah591.1%
Oklahoma551%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 31, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 29, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 28, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 27, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 25, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 25, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.