Data / Consumer complaints / Navy Federal Credit Union
Navy Federal Credit Union: 34,819 CFPB consumer complaints in the last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Navy Federal Credit Union drew 34,819 consumer complaints in the CFPB database in the three years to November 6, 2026, and 50,699 since 2011. The largest group, 16,699, was about checking or savings account, and the most common issue was “Problem caused by your funds being low” with 8,952. The company responded on time to 100.0% of the complaints, and 22.5% closed with monetary or other relief. The CFPB records the company as NAVY FEDERAL CREDIT UNION.
The request: Watch Navy Federal Credit Union: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 34,819Complaints, last 3 years
- 50,699Complaints, all years
- 100.0%Responded on time
- 22.5%Closed with relief
- 11Products
- Nov 5, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 9,006 |
| 2025 | 17,276 |
| 2024 | 7,660 |
| 2023 | 4,335 |
| 2022 | 3,219 |
| 2021 | 2,339 |
| 2020 | 1,498 |
| 2019 | 1,162 |
| 2018 | 1,133 |
| 2017 | 960 |
| 2016 | 670 |
| 2015 | 514 |
| 2014 | 419 |
| 2013 | 290 |
| 2012 | 210 |
| 2011 | 8 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 16,699 | 48% |
| Credit reporting or other personal consumer reports | 8,265 | 23.7% |
| Credit card | 3,421 | 9.8% |
| Debt collection | 3,201 | 9.2% |
| Vehicle loan or lease | 1,244 | 3.6% |
| Money transfer, virtual currency, or money service | 775 | 2.2% |
| Mortgage | 749 | 2.2% |
| Payday loan, title loan, personal loan, or advance loan | 381 | 1.1% |
| Debt or credit management | 47 | 0.1% |
| Prepaid card | 19 | 0.1% |
| Student loan | 18 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem caused by your funds being low | 8,952 | 25.7% |
| Managing an account | 5,021 | 14.4% |
| Incorrect information on your report | 4,428 | 12.7% |
| Improper use of your report | 2,862 | 8.2% |
| Problem with a company's investigation into an existing problem | 1,580 | 4.5% |
| Attempts to collect debt not owed | 1,474 | 4.2% |
| Problem with a lender or other company charging your account | 1,301 | 3.7% |
| Problem with a purchase shown on your statement | 1,142 | 3.3% |
| Took or threatened to take negative or legal action | 898 | 2.6% |
| Closing an account | 757 | 2.2% |
| Opening an account | 583 | 1.7% |
| Managing the loan or lease | 403 | 1.2% |
| Fraud or scam | 400 | 1.1% |
| Getting a credit card | 394 | 1.1% |
| False statements or representation | 382 | 1.1% |
| Other features, terms, or problems | 382 | 1.1% |
| Fees or interest | 341 | 1% |
| Applying for a mortgage or refinancing an existing mortgage | 317 | 0.9% |
| Written notification about debt | 314 | 0.9% |
| Closing your account | 245 | 0.7% |
| Repossession | 238 | 0.7% |
| Getting a loan or lease | 233 | 0.7% |
| Problem when making payments | 213 | 0.6% |
| Problems at the end of the loan or lease | 197 | 0.6% |
| Trouble during payment process | 196 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 25,887 | 74.3% |
| Closed with non-monetary relief | 5,748 | 16.5% |
| Closed with monetary relief | 2,092 | 6% |
| In progress | 1,092 | 3.1% |
States
| State | Complaints | Share |
|---|---|---|
| Georgia | 4,587 | 13.2% |
| Texas | 4,463 | 12.8% |
| Florida | 3,823 | 11% |
| California | 2,599 | 7.5% |
| Virginia | 1,945 | 5.6% |
| North Carolina | 1,878 | 5.4% |
| Maryland | 1,745 | 5% |
| South Carolina | 1,426 | 4.1% |
| Illinois | 1,233 | 3.5% |
| Pennsylvania | 923 | 2.7% |
| New York | 842 | 2.4% |
| Michigan | 764 | 2.2% |
| Louisiana | 750 | 2.2% |
| Alabama | 715 | 2.1% |
| Tennessee | 715 | 2.1% |
| New Jersey | 644 | 1.8% |
| Nevada | 551 | 1.6% |
| Mississippi | 514 | 1.5% |
| Ohio | 509 | 1.5% |
| Arizona | 483 | 1.4% |
| Missouri | 392 | 1.1% |
| Washington | 333 | 1% |
| District of Columbia | 326 | 0.9% |
| Colorado | 268 | 0.8% |
| Indiana | 248 | 0.7% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Repossession | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 5, 2026 | Vehicle loan or lease | Managing the loan or lease | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Vehicle loan or lease | Struggling to pay your loan | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Mortgage | Struggling to pay mortgage | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 4, 2026 | Mortgage | Struggling to pay mortgage | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Other features, terms, or problems | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Fees or interest | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
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- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.