Data / Consumer complaints / Navy Federal Credit Union / Credit card
Navy Federal Credit Union: 3,421 CFPB complaints about credit card, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Navy Federal Credit Union drew 3,421 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 9.8% of its 34,819 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 22.2% closed with monetary or other relief.
The request: Watch Navy Federal Credit Union: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 3,421Complaints, last 3 years
- 9.8%Share of the company's complaints
- 100.0%Responded on time
- 22.2%Closed with relief
- Nov 5, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 1,239 | 36.2% |
| 12 months to Nov 6, 2025 | 1,303 | 38.1% |
| 12 months to Nov 6, 2024 | 879 | 25.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 1,142 | 33.4% |
| Getting a credit card | 394 | 11.5% |
| Other features, terms, or problems | 382 | 11.2% |
| Fees or interest | 341 | 10% |
| Incorrect information on your report | 336 | 9.8% |
| Closing your account | 245 | 7.2% |
| Problem when making payments | 184 | 5.4% |
| Struggling to pay your bill | 116 | 3.4% |
| Problem with a company's investigation into an existing problem | 97 | 2.8% |
| Trouble using your card | 71 | 2.1% |
| Improper use of your report | 54 | 1.6% |
| Advertising and marketing, including promotional offers | 39 | 1.1% |
| Credit monitoring or identity theft protection services | 12 | 0.4% |
| Problem with fraud alerts or security freezes | 4 | 0.1% |
| Unable to get your credit report or credit score | 4 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,506 | 73.3% |
| Closed with non-monetary relief | 447 | 13.1% |
| Closed with monetary relief | 314 | 9.2% |
| In progress | 154 | 4.5% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Georgia | 389 | 11.4% |
| Texas | 388 | 11.3% |
| Florida | 379 | 11.1% |
| California | 311 | 9.1% |
| Virginia | 190 | 5.6% |
| Maryland | 156 | 4.6% |
| Illinois | 138 | 4% |
| North Carolina | 137 | 4% |
| Pennsylvania | 114 | 3.3% |
| Louisiana | 110 | 3.2% |
| New York | 102 | 3% |
| New Jersey | 83 | 2.4% |
| Nevada | 78 | 2.3% |
| South Carolina | 77 | 2.3% |
| Michigan | 72 | 2.1% |
| Arizona | 67 | 2% |
| Tennessee | 58 | 1.7% |
| Ohio | 57 | 1.7% |
| Alabama | 51 | 1.5% |
| District of Columbia | 45 | 1.3% |
| Mississippi | 36 | 1.1% |
| Colorado | 34 | 1% |
| Missouri | 34 | 1% |
| Washington | 34 | 1% |
| Wisconsin | 25 | 0.7% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Other features, terms, or problems | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Fees or interest | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 2, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 2, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 2, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 2, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 2, 2026 | Credit card | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 1, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 31, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 31, 2026 | Credit card | Improper use of your report | In progress | consumerfinance.gov |
| October 30, 2026 | Credit card | Struggling to pay your bill | In progress | consumerfinance.gov |
| October 30, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 30, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 29, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 29, 2026 | Credit card | Trouble using your card | In progress | consumerfinance.gov |
| October 29, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| October 29, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
Also on SpecStream
- All Navy Federal Credit Union complaints
- Every company with Credit card complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.