Data / Consumer complaints / Navy Federal Credit Union / Checking or savings account
Navy Federal Credit Union: 16,699 CFPB complaints about checking or savings account, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Navy Federal Credit Union drew 16,699 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 48.0% of its 34,819 complaints in that time. The most common issue was “Problem caused by your funds being low”. The company responded on time to 100.0% of them, and 15.9% closed with monetary or other relief.
The request: Watch Navy Federal Credit Union: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 16,699Complaints, last 3 years
- 48.0%Share of the company's complaints
- 100.0%Responded on time
- 15.9%Closed with relief
- Nov 5, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 3,560 | 21.3% |
| 12 months to Nov 6, 2025 | 11,383 | 68.2% |
| 12 months to Nov 6, 2024 | 1,756 | 10.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem caused by your funds being low | 8,952 | 53.6% |
| Managing an account | 5,021 | 30.1% |
| Problem with a lender or other company charging your account | 1,301 | 7.8% |
| Closing an account | 757 | 4.5% |
| Opening an account | 583 | 3.5% |
| Incorrect information on your report | 33 | 0.2% |
| Problem with a company's investigation into an existing problem | 25 | 0.1% |
| Improper use of your report | 11 | 0.1% |
| Problem with fraud alerts or security freezes | 10 | 0.1% |
| Credit monitoring or identity theft protection services | 3 | 0.1% |
| Unable to get your credit report or credit score | 2 | 0.1% |
| 1 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 13,600 | 81.4% |
| Closed with monetary relief | 1,500 | 9% |
| Closed with non-monetary relief | 1,149 | 6.9% |
| In progress | 450 | 2.7% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Georgia | 2,204 | 13.2% |
| Texas | 2,141 | 12.8% |
| Florida | 1,802 | 10.8% |
| California | 1,230 | 7.4% |
| Virginia | 1,146 | 6.9% |
| North Carolina | 964 | 5.8% |
| Maryland | 875 | 5.2% |
| South Carolina | 725 | 4.3% |
| Illinois | 512 | 3.1% |
| Michigan | 428 | 2.6% |
| Alabama | 384 | 2.3% |
| Tennessee | 373 | 2.2% |
| Pennsylvania | 355 | 2.1% |
| New York | 318 | 1.9% |
| Louisiana | 272 | 1.6% |
| Nevada | 257 | 1.5% |
| New Jersey | 246 | 1.5% |
| Ohio | 226 | 1.4% |
| Mississippi | 222 | 1.3% |
| Arizona | 209 | 1.3% |
| Missouri | 188 | 1.1% |
| Washington | 180 | 1.1% |
| Colorado | 133 | 0.8% |
| District of Columbia | 133 | 0.8% |
| Indiana | 111 | 0.7% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
Also on SpecStream
- All Navy Federal Credit Union complaints
- Every company with Checking or savings account complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.