Data / Consumer complaints / Navy Federal Credit Union / Money transfer, virtual currency, or money service
Navy Federal Credit Union: 775 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Navy Federal Credit Union drew 775 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 2.2% of its 34,819 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 19.7% closed with monetary or other relief.
The request: Watch Navy Federal Credit Union: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 775Complaints, last 3 years
- 2.2%Share of the company's complaints
- 100.0%Responded on time
- 19.7%Closed with relief
- Nov 3, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 325 | 41.9% |
| 12 months to Nov 6, 2025 | 286 | 36.9% |
| 12 months to Nov 6, 2024 | 164 | 21.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 400 | 51.6% |
| Other transaction problem | 144 | 18.6% |
| Unauthorized transactions or other transaction problem | 50 | 6.5% |
| Money was not available when promised | 48 | 6.2% |
| Problem with customer service | 27 | 3.5% |
| Confusing or missing disclosures | 25 | 3.2% |
| Lost or stolen money order | 22 | 2.8% |
| Unexpected or other fees | 21 | 2.7% |
| Other service problem | 11 | 1.4% |
| Overdraft, savings, or rewards features | 8 | 1% |
| Wrong amount charged or received | 6 | 0.8% |
| Confusing or misleading advertising or marketing | 5 | 0.6% |
| Trouble accessing funds in your mobile or digital wallet | 4 | 0.5% |
| Managing, opening, or closing your mobile wallet account | 2 | 0.3% |
| Problem adding money | 2 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 576 | 74.3% |
| Closed with non-monetary relief | 82 | 10.6% |
| Closed with monetary relief | 71 | 9.2% |
| In progress | 46 | 5.9% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Georgia | 81 | 10.5% |
| California | 78 | 10.1% |
| Texas | 77 | 9.9% |
| Florida | 72 | 9.3% |
| Virginia | 69 | 8.9% |
| Maryland | 46 | 5.9% |
| Illinois | 39 | 5% |
| North Carolina | 35 | 4.5% |
| Pennsylvania | 25 | 3.2% |
| South Carolina | 23 | 3% |
| New York | 18 | 2.3% |
| Ohio | 18 | 2.3% |
| Alabama | 16 | 2.1% |
| Tennessee | 15 | 1.9% |
| Washington | 15 | 1.9% |
| New Jersey | 14 | 1.8% |
| Nevada | 13 | 1.7% |
| Arizona | 12 | 1.5% |
| Michigan | 11 | 1.4% |
| Louisiana | 8 | 1% |
| Missouri | 8 | 1% |
| District of Columbia | 6 | 0.8% |
| Indiana | 6 | 0.8% |
| Hawaii | 5 | 0.6% |
| Oklahoma | 5 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 31, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 29, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 29, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 29, 2026 | Money transfer, virtual currency, or money service | Other service problem | In progress | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 25, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | In progress | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 21, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | In progress | consumerfinance.gov |
| October 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 19, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 18, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 17, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
Also on SpecStream
- All Navy Federal Credit Union complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.