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Data / Consumer complaints / Freedom Mortgage Company

Freedom Mortgage Company: 4,467 CFPB consumer complaints in the last 3 years

Freedom Mortgage Company drew 4,467 consumer complaints in the CFPB database in the three years to November 6, 2026, and 10,573 since 2012. The largest group, 3,713, was about mortgage, and the most common issue was “Trouble during payment process” with 2,137. The company responded on time to 99.5% of the complaints, and 0.1% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 4,467Complaints, last 3 years
  • 10,573Complaints, all years
  • 99.5%Responded on time
  • 0.1%Closed with relief
  • 8Products
  • Nov 5, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,744
20251,484
20241,101
2023894
2022973
2021864
2020895
2019596
2018634
2017438
2016535
2015184
2014121
201376
201234

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage3,71383.1%
Credit reporting or other personal consumer reports66614.9%
Debt collection641.4%
Debt or credit management90.2%
Money transfer, virtual currency, or money service60.1%
Checking or savings account40.1%
Credit card30.1%
Payday loan, title loan, personal loan, or advance loan20.1%

Issues

IssueComplaintsShare
Trouble during payment process2,13747.8%
Struggling to pay mortgage78117.5%
Incorrect information on your report60313.5%
Applying for a mortgage or refinancing an existing mortgage2836.3%
Problem with a company's investigation into an existing problem2595.8%
Closing on a mortgage1984.4%
Improper use of your report962.1%
Took or threatened to take negative or legal action290.6%
Attempts to collect debt not owed170.4%
Credit monitoring or identity theft protection services160.4%
False statements or representation120.3%
Problem with customer service60.1%
Unable to get your credit report or credit score40.1%
Written notification about debt40.1%
Problem with fraud alerts or security freezes30.1%
Charged upfront or unexpected fees20.1%
Managing an account20.1%
Other transaction problem20.1%
Charged fees or interest you didn't expect10.1%
Communication tactics10.1%
Confusing or misleading advertising or marketing10.1%
Confusing or missing disclosures10.1%
Didn't provide services promised10.1%
Getting a credit card10.1%
Lost or stolen money order10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation4,31396.6%
In progress1523.4%
Closed with monetary relief10.1%
Closed with non-monetary relief10.1%

States

StateComplaintsShare
Texas51211.5%
Florida50811.4%
California4309.6%
Georgia2575.8%
Virginia1784%
New Jersey1443.2%
Maryland1433.2%
North Carolina1423.2%
Illinois1363%
Pennsylvania1323%
Arizona1172.6%
New York1152.6%
South Carolina1102.5%
Colorado932.1%
Michigan932.1%
Tennessee932.1%
Louisiana922.1%
Washington892%
Alabama882%
Ohio851.9%
Massachusetts681.5%
Nevada651.5%
Indiana631.4%
Missouri601.3%
Minnesota591.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 30, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 20, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.