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Data / Consumer complaints / Freedom Mortgage Company / Mortgage

Freedom Mortgage Company: 3,713 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Freedom Mortgage Company drew 3,713 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 83.1% of its 4,467 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 99.5% of them, and 0.1% closed with monetary or other relief.

The request: Watch Freedom Mortgage Company: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 3,713Complaints, last 3 years
  • 83.1%Share of the company's complaints
  • 99.5%Responded on time
  • 0.1%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261,67545.1%
12 months to Nov 6, 20251,14130.7%
12 months to Nov 6, 202489724.2%

Issues

IssueComplaintsShare
Trouble during payment process2,13757.6%
Struggling to pay mortgage78121%
Applying for a mortgage or refinancing an existing mortgage2837.6%
Closing on a mortgage1985.3%
Incorrect information on your report1754.7%
Problem with a company's investigation into an existing problem1133%
Credit monitoring or identity theft protection services120.3%
Improper use of your report110.3%
Unable to get your credit report or credit score20.1%
Problem with fraud alerts or security freezes10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation3,56896.1%
In progress1433.9%
Closed with monetary relief10.1%
Closed with non-monetary relief10.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas40010.8%
Florida39810.7%
California3549.5%
Georgia2035.5%
Virginia1604.3%
Maryland1223.3%
North Carolina1203.2%
Illinois1173.2%
New Jersey1153.1%
Pennsylvania1052.8%
Arizona1012.7%
South Carolina902.4%
Colorado842.3%
New York832.2%
Michigan822.2%
Tennessee822.2%
Washington792.1%
Louisiana772.1%
Alabama691.9%
Ohio691.9%
Indiana601.6%
Minnesota561.5%
Nevada541.5%
Missouri531.4%
Massachusetts521.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 30, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.