Data / Consumer complaints / Block, Inc.
Block, Inc.: 65,653 CFPB consumer complaints in the last 3 years
Block, Inc. drew 65,653 consumer complaints in the CFPB database in the three years to November 6, 2026, and 73,219 since 2019. The largest group, 53,439, was about money transfer, virtual currency, or money service, and the most common issue was “Other transaction problem” with 33,706. The company responded on time to 98.6% of the complaints, and 0.1% closed with monetary or other relief.
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- 65,653Complaints, last 3 years
- 73,219Complaints, all years
- 98.6%Responded on time
- 0.1%Closed with relief
- 11Products
- Nov 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 13,693 |
| 2025 | 48,091 |
| 2024 | 3,439 |
| 2023 | 3,061 |
| 2022 | 1,776 |
| 2021 | 1,295 |
| 2020 | 1,406 |
| 2019 | 458 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 53,439 | 81.4% |
| Checking or savings account | 7,928 | 12.1% |
| Prepaid card | 1,969 | 3% |
| Credit card | 1,159 | 1.8% |
| Payday loan, title loan, personal loan, or advance loan | 628 | 1% |
| Credit reporting or other personal consumer reports | 287 | 0.4% |
| Debt collection | 131 | 0.2% |
| Debt or credit management | 107 | 0.2% |
| Vehicle loan or lease | 3 | 0.1% |
| Mortgage | 1 | 0.1% |
| Student loan | 1 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 33,706 | 51.3% |
| Fraud or scam | 6,191 | 9.4% |
| Unauthorized transactions or other transaction problem | 5,789 | 8.8% |
| Managing an account | 4,546 | 6.9% |
| Trouble accessing funds in your mobile or digital wallet | 2,382 | 3.6% |
| Managing, opening, or closing your mobile wallet account | 1,925 | 2.9% |
| Problem with a lender or other company charging your account | 1,572 | 2.4% |
| Other service problem | 1,220 | 1.9% |
| Closing an account | 1,189 | 1.8% |
| Problem with a purchase or transfer | 1,046 | 1.6% |
| Confusing or missing disclosures | 697 | 1.1% |
| Unexpected or other fees | 590 | 0.9% |
| Problem with a purchase shown on your statement | 589 | 0.9% |
| Money was not available when promised | 537 | 0.8% |
| Problem getting a card or closing an account | 372 | 0.6% |
| Opening an account | 356 | 0.5% |
| Problem caused by your funds being low | 244 | 0.4% |
| Problem when making payments | 234 | 0.4% |
| Confusing or misleading advertising or marketing | 223 | 0.3% |
| Trouble using the card | 201 | 0.3% |
| Other features, terms, or problems | 185 | 0.3% |
| Problem adding money | 182 | 0.3% |
| Getting a credit card | 171 | 0.3% |
| Wrong amount charged or received | 134 | 0.2% |
| Problem with customer service | 117 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 65,348 | 99.5% |
| In progress | 221 | 0.3% |
| Closed with monetary relief | 84 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 7,292 | 11.1% |
| Florida | 4,788 | 7.3% |
| Georgia | 4,787 | 7.3% |
| California | 4,373 | 6.7% |
| North Carolina | 3,199 | 4.9% |
| Illinois | 3,193 | 4.9% |
| New York | 3,101 | 4.7% |
| Michigan | 2,352 | 3.6% |
| Pennsylvania | 2,159 | 3.3% |
| Ohio | 2,134 | 3.3% |
| South Carolina | 2,098 | 3.2% |
| Tennessee | 1,998 | 3% |
| Virginia | 1,947 | 3% |
| Alabama | 1,930 | 2.9% |
| Mississippi | 1,552 | 2.4% |
| Louisiana | 1,543 | 2.4% |
| Maryland | 1,539 | 2.3% |
| New Jersey | 1,352 | 2.1% |
| Indiana | 1,337 | 2% |
| Missouri | 1,261 | 1.9% |
| Arizona | 916 | 1.4% |
| Arkansas | 906 | 1.4% |
| Wisconsin | 854 | 1.3% |
| Oklahoma | 833 | 1.3% |
| Kentucky | 785 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| November 5, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| November 5, 2026 | Money transfer, virtual currency, or money service | Overdraft, savings, or rewards features | In progress | consumerfinance.gov |
| November 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 5, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | In progress | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
Also on SpecStream
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.